Spanish Airline Advisor in Lisbon

Cross Border Talents; Lisboa; Remote; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Meal allowance

Transportation support

Health & Life Insurance

Relocation package

Remote work

Job summary

Cross Border Talents is seeking an Airline Customer Service Specialist to assist passengers with bookings, changes and inquiries, delivering accurate information and effective solutions to ensure a smooth journey.

You will join an international team and represent a well-established airline while maintaining calm, professional support as disruptions arise. Fluency in Spanish and English, plus strong communication and problem-solving skills are essential, with remote work options in Portugal.

Qualifications

• Customer service experience in a fast-paced environment.
• Strong verbal and written communication.
• Ability to resolve issues and deescalate situations.

Responsibilities

• Handle incoming customer inquiries and assist with flight reservations, tickets and travel arrangements.
• Support passengers with booking modifications, cancellations, rebookings, and refunds.
• Provide information on flight schedules, check-in, baggage allowances and airline policies.
• Assist customers with payment-related questions and booking discrepancies.
• Guide passengers through delays, cancellations and schedule changes.
• Investigate concerns and provide solutions per airline procedures.
• Handle complaints professionally and escalate complex cases when required.
• Maintain accurate records of customer interactions in internal systems.
• Coordinate with other departments to efficiently handle requests.
• Meet performance indicators for customer satisfaction, service quality, productivity and response times.
• Stay informed about airline services and industry updates.

Skills

Analytical skills

Creative thinking

Communication skills

Job description

Take Off Your Career in Customer Service – Airline Project!

Are you passionate about travel and enjoy creating positive customer experiences? Join an international team representing a well-established airline company, where you will help passengers navigate their travel plans and receive reliable assistance whenever they need it.If you are a good communicator, enjoy solving problems, and can stay calm in a fast-paced environment, this is an opportunity to build your career in the aviation industry.

Role Overview:

As an Airline Customer Service Specialist, you will be responsible for assisting passengers with a wide range of travel-related inquiries, ensuring they receive accurate information and effective solutions throughout their journey. From booking questions and flight changes to baggage concerns and travel disruptions, you will play an important role in delivering a smooth and hassle-free customer experience.

Key Responsibilities:

• Handle incoming customer inquiries and provide assistance with flight reservations, tickets, and travel arrangements.
• Support passengers with booking modifications, cancellations, rebookings, and refund requests.
• Provide information regarding flight schedules, check-in procedures, baggage allowances, and airline policies.
• Assist customers with payment-related questions and booking discrepancies.
• Guide passengers through unexpected situations, including flight delays, cancellations, missed connections, and schedule changes.
• Investigate customer concerns and provide appropriate solutions in line with airline procedures.
• Handle complaints professionally, ensuring customer satisfaction and escalating complex cases when required.
• Maintain accurate records of customer interactions and update relevant information in internal systems.
• Coordinate with other departments to ensure efficient handling of passenger requests.
• Meet established performance indicators related to customer satisfaction, service quality, productivity, and response times.
• Stay informed about airline services, operational procedures, and travel industry updates.

Requirements:

• Language Skills: Fluent inSpanish (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Health & Life Insurance:Comprehensive protection for your well-being
• Relocation Package:Assistance to make your move smooth and stress-free
• Remote Work: Enjoy the flexibility of working from home