Spanish Airline Advisor in Lisbon | €1,000 Welcome Bonus

Cross Border Talents; Lisboa; Remote; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Commuter support

Health & life insurance

Relocation package

Remote work option

Job summary

Cross Border Talents is seeking an Airline Customer Service Specialist to assist passengers with bookings, changes, and policy inquiries. You will support travelers with scheduling, baggage, and refunds while delivering a high-quality customer experience.

The role emphasizes strong communication, problem-solving, and adaptability in a fast-paced aviation setting, with remote work options and relocation support for the right candidate.

Qualifications

• Fluent in Spanish (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive and eager to learn in CS.

Responsibilities

• Handle inbound customer inquiries for flight reservations, tickets, and travel changes.
• Assist passengers with modifications, cancellations, rebookings, and refunds.
• Provide information on schedules, baggage policies, and airline procedures.
• Address payment questions and booking discrepancies with accuracy.
• Guide customers through delays, disruptions, and schedule changes while maintaining calm and empathy.
• Record interactions accurately and update internal systems.

Skills

Spanish (C1-C2)

English (B2)

Communication

Analytical thinking

Creativity

Job description

Take Off Your Career in Customer Service – Airline Project!

Are you passionate about travel and enjoy creating positive customer experiences? Join an international team representing a well-established airline company, where you will help passengers navigate their travel plans and receive reliable assistance whenever they need it.If you are a good communicator, enjoy solving problems, and can stay calm in a fast-paced environment, this is an opportunity to build your career in the aviation industry.

Role Overview:

As an Airline Customer Service Specialist, you will be responsible for assisting passengers with a wide range of travel-related inquiries, ensuring they receive accurate information and effective solutions throughout their journey. From booking questions and flight changes to baggage concerns and travel disruptions, you will play an important role in delivering a smooth and hassle-free customer experience.

Key Responsibilities:

• Handle incoming customer inquiries and provide assistance with flight reservations, tickets, and travel arrangements.
• Support passengers with booking modifications, cancellations, rebookings, and refund requests.
• Provide information regarding flight schedules, check-in procedures, baggage allowances, and airline policies.
• Assist customers with payment-related questions and booking discrepancies.
• Guide passengers through unexpected situations, including flight delays, cancellations, missed connections, and schedule changes.
• Investigate customer concerns and provide appropriate solutions in line with airline procedures.
• Handle complaints professionally, ensuring customer satisfaction and escalating complex cases when required.
• Maintain accurate records of customer interactions and update relevant information in internal systems.
• Coordinate with other departments to ensure efficient handling of passenger requests.
• Meet established performance indicators related to customer satisfaction, service quality, productivity, and response times.
• Stay informed about airline services, operational procedures, and travel industry updates.

Requirements:

• Language Skills: Fluent inSpanish (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Health & Life Insurance:Comprehensive protection for your well-being
• Relocation Package:Assistance to make your move smooth and stress-free
• Remote Work: Enjoy the flexibility of working from home