Spanish Customer Advisor for Airbnb - Lisbon, Portugal

Foundever; Lisboa; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Relocation package

Competitive wages

Paid professional training

Private healthcare & dental insurance

Growth opportunities

EverBetter wellness program

Job stability

Life-long skills and experience

Job summary

Foundever is hiring for a Spanish Customer Support role in Lisbon to assist Airbnb's global community. The team handles host and guest queries in Spanish with strong English support, emphasizing clear communication and problem solving in a multicultural environment.

The position is on-site in Lisbon with relocation options, paid training, and health benefits after six months. Growth opportunities and job stability are highlighted in a dynamic, people-focused workplace.

Qualifications

• Native or fluent Spanish with strong English communication skills.
• Experience in customer support or call center environments
• Ability to meet service quality, regulatory, and productivity targets

Responsibilities

• Manage hosts and guests queries
• Present best solutions leveraging the marketplace
• Communicate via written and phone channels in a clear and empathetic manner
• Meet and exceed service quality goals and compliance requirements
• Create exceptional experiences and provide constructive feedback to management

Skills

Spanish (native)

English proficiency

Customer service

Communication skills

Work permit in Portugal / EU citizen

Job description

Do you want to belong with the customer service team and help to build the world's most loyal travel community?

Are you Spanish native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment in the happy city of Lisbon?

So we have the perfect opportunity for you!

Your future project: join our Spanish Customer Support team.

Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

As a customer service specialist in this project, your daily responsibilities will include:

• Manage hosts and guests queries
• Being able to present the best available solutions taking advantage of a community marketplace with millions of users
• Join a specialized and open-mind team that offers support through written communication and phone
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of Spanish (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal (Work on site)
• Relocation package
• Competitive wages
• Paid professional training
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.