Social Media & Ads Solutions Specialist

Euro Staffs

Lisboa

Hybrid

EUR 22,000 - 32,000

Full time

14 days+

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Job summary

Genpact Portugal is seeking a results-driven professional to shape digital marketing solutions for global enterprises. You’ll work across social media products, CRM platforms, and advertiser accounts, delivering high-quality support and strategic guidance.

The role emphasizes customer-centric service, turnaround efficiency, and cross-functional collaboration in a hybrid structure. Ideal candidates bring experience in digital marketing, strong communication, and comfort with CRM tools, aiming to

Qualifications

Experience or certification in digital marketing, ecommerce, or sales.
Comfortable with phone and navigating CRM systems.
Strong understanding of social media.

Responsibilities

Lead social media products and community standards with passion.
Provide support through chat, email, messaging and calls.
Collect advertiser requirements and guide on best practices using product knowledge.
Act as consultative contact for agencies and advertisers' accounts.
Drive advertiser communications and resolve technical issues to boost satisfaction.
Educate advertisers on product usage and troubleshooting.
Complete tasks within agreed turnaround times and quality standards.
Pass required training provided by the client.