Slot Manager

Royal Caribbean Group; Lisboa; Presencial; EUR 53 000 - 79 000; Tempo integral

Resumo da oferta

Royal Caribbean Group seeks a Slot Manager to supervise the casino slot technicians, arcade, and ShipShape gym service teams. You will coordinate servicing, ensure high guest service standards, and uphold safety procedures aboard the vessel.

The role requires supervisory experience, technical training, strong customer service, and the ability to lead an international team while managing schedules and disciplinary actions as needed.

Qualificações

• Supervisory experience of slot technicians preferred.
• Formal training in repair/troubleshooting of electrical/mechanical/electronic equipment.
• Slot technician experience in live casinos preferred.
• Ability to read safety rules and maintenance instructions.
• Strong customer service skills when interacting with guests.
• Ability to communicate tactfully with guests and coworkers to resolve issues.
• Must be able to stand for extended periods.
• Ability to count currency quickly and accurately; basic math proficiency.
• Familiarity with HR policies; capable of coaching and disciplining staff.
• Experience leading an international team; motivational and developmental skills.
• Proficient with computers and software (e.g., Excel, Word).

Responsabilidades

• Supervise and coordinate slot machine, arcade, and gym equipment servicing teams.
• Ensure guests receive courteous and professional service.
• Enforce safety rules and operating procedures across the team.
• Communicate with department heads to resolve operational issues.
• Manage scheduling and performance for a diverse, international staff.

Conhecimentos

Supervisory experience

Formal training

Customer service

Communication skills

Ability to stand for long periods

Cash handling & counting

Basic math skills

Read safety rules & procedures

Knowledge of HR policies & discipline

Team leadership (international)

Computer literacy (Excel/Word)

Formação académica

High school diploma or equivalent

Ferramentas

Excel

Word

Descrição da oferta de emprego

Slot Manager supervises and coordinates the activities of the Casino slot machine, Arcade and ShipShape gym equipment servicing function and the employees engaged in providing courteous and professional service to guests.

Hiring Requirements:

• Previous supervisory experience of slot technicians in a casino environment preferred.
• Formal training in the repair and troubleshooting of a variety of electrical, mechanical and/or electronic equipment.
• Previous slot technician work experience in live casinos preferred.
• Proven ability to read safety rules, instructions in the use and maintenance of tools and equipment, and methods and procedures in mechanical drawings.
• Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to stand for an extended period of time.
• Ability to count paper and coin currency quickly and accurately.
• Ability to perform basic math functions with regard to monetary units and compute slot machine percentages.
• Ability to learn and utilize knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of Slot Technicians in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
• Working knowledge of computers, internet access, and the ability to navigate within a variety software package such as Excel and Word.
• Completion of high school or basic education equivalency preferred.