Slot Manager

Royal Caribbean Group; Almada; Presencial; EUR 52 000 - 73 000; Tempo integral

Resumo da oferta

Royal Caribbean Group is seeking a Slot Manager to supervise and coordinate casino slot machines, arcade, and ShipShape gym equipment servicing. You will lead a diverse team and ensure guests receive courteous, professional service aboard the vessel.

The role requires supervisory experience, technical training, strong customer service, and proficient use of Excel and Word. A high school diploma or equivalent is preferred, with an emphasis on safe, efficient operations.

Qualificações

• Supervisory experience of slot technicians in a casino environment preferred.
• Formal training in repair and troubleshooting of electrical/mechanical/electronic equipment.
• Previous slot technician experience in live casinos preferred.
• Ability to read safety rules and technical drawings.
• Strong customer service skills with guests.
• Effective communication with guests and staff to resolve issues.
• Ability to stand for long periods.
• Accurate cash handling and slot machine math.
• Knowledge of HR policies and ability to supervise an international team.
• Familiarity with Excel and Word software.

Responsabilidades

• Slot Manager supervises and coordinates slot machines, arcade, and gym equipment servicing.
• Supervise an international team of Slot Technicians and motivate staff.
• Interact professionally with guests and shipboard departments to resolve issues.

Conhecimentos

Supervisory experience

Customer service

Communication

Stamina

Numeracy

HR policy knowledge

Team leadership

Disciplinary processes

Excel

Word

Formação académica

High school diploma or equivalent

Ferramentas

Excel

Word

Descrição da oferta de emprego

Descrição do cargo

POSITION SUMMARY

Slot Manager supervises and coordinates the activities of the Casino slot machine, Arcade and ShipShape gym equipment servicing function and the employees engaged in providing courteous and professional service to guests.

Hiring Requirements:

• Previous supervisory experience of slot technicians in a casino environment preferred.
• Formal training in the repair and troubleshooting of a variety of electrical, mechanical and/or electronic equipment.
• Previous slot technician work experience in live casinos preferred.
• Proven ability to read safety rules, instructions in the use and maintenance of tools and equipment, and methods and procedures in mechanical drawings.
• Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to stand for an extended period of time.
• Ability to count paper and coin currency quickly and accurately.
• Ability to perform basic math functions with regard to monetary units and compute slot machine percentages.
• Ability to learn and utilize knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of Slot Technicians in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
• Working knowledge of computers, internet access, and the ability to navigate within a variety software package such as Excel and Word.
• Completion of high school or basic education equivalency preferred.