Cash Desk Manager

Royal Caribbean Group; Faro; Presencial; EUR 35 000 - 45 000; Tempo integral

Resumo da oferta

Royal Caribbean Group seeks a capable Cash Desk Manager to oversee cash handling operations aboard our guest-facing venues. The role requires supervisory experience, meticulous cash control, and a focus on guest service excellence.

You will lead an international team of cashiers, ensure accurate reconciliation, and cooperate with hotel and casino operations to resolve issues swiftly while maintaining compliance with policies and standards.

Qualificações

• Minimum 1–2 years supervisory cash handling experience in a customer contact position.
• Proven customer service skills interacting with guests in a professional manner.
• Ability to count chips and paper currency quickly and accurately.
• Proficiency with basic math, Excel and Word.
• Completion of high school or equivalent preferred.

Responsabilidades

• Supervise an international team of cashiers and motivate them to perform at a high level.
• Coach and counsel staff to improve performance and ensure policy compliance.
• Perform cash reconciliations and prepare related reports.
• Utilize software such as Excel and Word for daily operations.

Conhecimentos

Supervisory cash handling

Customer service

Guest communication

Problem resolution

Counting cash

Formação académica

High school diploma

Ferramentas

Coin counters

Chip mechanism

10-key adding machine

Excel

Word

Descrição da oferta de emprego

Cash Desk Manager Hiring Requirements: Minimum hiring, language and physical requirements to perform the job.

One to two years supervisory cash handling experience in a customer contact position within the casino, hotel, banking, or related industry. Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively. Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions. Ability to count chips and paper currency quickly and accurately.

Ability to operate coin counters, chip mechanism, 10 key adding machine and related equipment. Ability to perform basic math functions with regard to counting chips, cash, coins, and preparing reconciliation reports. Ability to learn and utilize knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of cashiers in a positive and productive manner by motivating, developing and managing employees as they work.

Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment. Thorough working knowledge of computers, internet access, and the ability to navigate within a variety software package such as Excel and Word. Completion of high school or basic education equivalency preferred.\ "Recognize and possess the ability to count coins and paper currency in US Dollars quickly and accurately\ "