Shopify Production Support Engineer

Metyis; Porto; Hybride; EUR 40 000 - 65 000; Plein temps

Résumé du poste

Metyis is seeking a production support specialist to ensure the reliability of our Shopify-based eCommerce platform in a fast-growing environment. You will monitor health, troubleshoot incidents, and coordinate with multiple teams to minimize disruption.

You will work with Shopify Admin, APIs, and Webhooks, as well as Azure middleware and third-party integrations. English communication and proactivity are essential in our on-call culture and incident management.

Qualifications

• 3–5 years of experience in application production support, preferably with eCommerce platforms.
• Hands-on experience supporting Shopify-based eCommerce applications in production environments.
• Strong knowledge of Shopify Admin, Shopify APIs, Webhooks, Orders, Products, Customers, and B2B capabilities.
• Experience troubleshooting REST APIs, JSON payloads, and integration-related issues.
• Familiarity with Azure services and middleware platforms (e.g., Azure Integration Services, Boomi).
• Experience with ERP, POS, payment gateways, identity providers, and third‑party integrations.

Responsabilités

• Provide production support for the B2B Shopify eCommerce platform, ensuring high availability and business continuity.
• Monitor application health, integrations, and production environments to proactively identify and resolve issues before they impact operations.
• Investigate, troubleshoot, and resolve incidents related to Shopify, Azure Middleware, ASPOS, payment, authentication, and third‑party integrations.
• Perform root cause analysis (RCA) for production incidents and document findings with preventive recommendations.
• Manage and prioritize support tickets in line with SLAs, ensuring timely resolution and clear stakeholder communication.
• Coordinate with business users, customer support teams, developers, QA, and infrastructure teams to resolve production issues efficiently.
• Monitor integration jobs, APIs, webhooks, and data synchronization between Shopify and enterprise backend systems.
• Validate production fixes, configuration changes, and emergency deployments while minimizing business disruption.
• Support release activities, production deployments, hypercare, and post-release monitoring.
• Analyze application logs, API responses, middleware transactions, and system alerts to diagnose issues.
• Support user management, access-related issues, and basic Shopify configuration changes where applicable.
• Identify recurring production issues and recommend permanent improvements to enhance platform stability and operational efficiency.
• Create and maintain operational documentation, knowledge base articles, runbooks, and support procedures.
• Collaborate with development teams to ensure production readiness and smooth transition of new features into support.
• Participate in on-call support and production incident management when required.

Connaissances

Analytical skills

Troubleshooting

Communication

Stakeholder management

On-call readiness

Outils

Shopify

Azure Integration Services

Boomi

ERP integrations

POS integrations

REST APIs

SQL queries

Description du poste

Metyis is seeking a production support specialist to ensure the reliability of our Shopify-based eCommerce platform in a fast-growing environment. You will monitor health, troubleshoot incidents, and coordinate with multiple teams to minimize disruption.

You will work with Shopify Admin, APIs, and Webhooks, as well as Azure middleware and third-party integrations. English communication and proactivity are essential in our on-call culture and incident management.