Mid Shopify Developer Porto, Portugal

Metyis; Porto; On-site; EUR 40,000 - 65,000; Full time

Job summary

Metyis is seeking a production support specialist to ensure the reliability of our Shopify-based eCommerce platform in a fast-growing environment. You will monitor health, troubleshoot incidents, and coordinate with multiple teams to minimize disruption.

You will work with Shopify Admin, APIs, and Webhooks, as well as Azure middleware and third-party integrations. English communication and proactivity are essential in our on-call culture and incident management.

Qualifications

• 3–5 years of experience in application production support, preferably with eCommerce platforms.
• Hands-on experience supporting Shopify-based eCommerce applications in production environments.
• Strong knowledge of Shopify Admin, Shopify APIs, Webhooks, Orders, Products, Customers, and B2B capabilities.
• Experience troubleshooting REST APIs, JSON payloads, and integration-related issues.
• Familiarity with Azure services and middleware platforms (e.g., Azure Integration Services, Boomi).
• Experience with ERP, POS, payment gateways, identity providers, and third‑party integrations.

Responsibilities

• Provide production support for the B2B Shopify eCommerce platform, ensuring high availability and business continuity.
• Monitor application health, integrations, and production environments to proactively identify and resolve issues before they impact operations.
• Investigate, troubleshoot, and resolve incidents related to Shopify, Azure Middleware, ASPOS, payment, authentication, and third‑party integrations.
• Perform root cause analysis (RCA) for production incidents and document findings with preventive recommendations.
• Manage and prioritize support tickets in line with SLAs, ensuring timely resolution and clear stakeholder communication.
• Coordinate with business users, customer support teams, developers, QA, and infrastructure teams to resolve production issues efficiently.
• Monitor integration jobs, APIs, webhooks, and data synchronization between Shopify and enterprise backend systems.
• Validate production fixes, configuration changes, and emergency deployments while minimizing business disruption.
• Support release activities, production deployments, hypercare, and post-release monitoring.
• Analyze application logs, API responses, middleware transactions, and system alerts to diagnose issues.
• Support user management, access-related issues, and basic Shopify configuration changes where applicable.
• Identify recurring production issues and recommend permanent improvements to enhance platform stability and operational efficiency.
• Create and maintain operational documentation, knowledge base articles, runbooks, and support procedures.
• Collaborate with development teams to ensure production readiness and smooth transition of new features into support.
• Participate in on-call support and production incident management when required.

Skills

Analytical skills

Troubleshooting

Communication

Stakeholder management

On-call readiness

Tools

Shopify

Azure Integration Services

Boomi

ERP integrations

POS integrations

REST APIs

SQL queries

Job description

The next step of your career starts here, where you can bring your own unique mix of skills and perspectives to a fast-growing team.

Metyis is a global and forward-thinking firm operating across a wide range of industries, developing and delivering AI & Data, Digital Commerce, Marketing & Design solutions and Advisory services. At Metyis, our long-term partnership model brings long-lasting impact and growth to our business partners and clients through extensive execution capabilities

With our team, you can experience a collaborative environment with highly skilled multidisciplinary experts, where everyone has room to build bigger and bolder ideas. Being part of Metyis means you can speak your mind and be creative with your knowledge. Imagine the things you can achieve with a team that encourages you to be the best version of yourself.

We are Metyis. Partners for Impact.

What we offer

Assist the client support team using your technical background

Interact with our clients on regular basis to drive their business towards impactful change

Seize opportunities at the client and at Metyis in our entrepreneurial environment

Become part of a fast growing international and diverse team

What you will do

Provide production support for the B2B Shopify eCommerce platform, ensuring high availability and business continuity.

Monitor application health, integrations, and production environments to proactively identify and resolve issues before they impact business operations.

Investigate, troubleshoot, and resolve incidents related to Shopify, Azure Middleware, ASPOS, payment, authentication, and third-party integrations.

Perform root cause analysis (RCA) for production incidents and document findings with preventive recommendations.

Manage and prioritize support tickets in line with agreed SLAs, ensuring timely resolution and clear stakeholder communication.

Coordinate with business users, customer support teams, developers, QA, and infrastructure teams to resolve production issues efficiently.

Monitor integration jobs, APIs, webhooks, and data synchronization between Shopify and enterprise backend systems.

Validate production fixes, configuration changes, and emergency deployments while minimizing business disruption.

Support release activities, production deployments, hypercare, and post-release monitoring.

Analyze application logs, API responses, middleware transactions, and system alerts to diagnose issues.

Support user management, access-related issues, and basic Shopify configuration changes where applicable.

Identify recurring production issues and recommend permanent improvements to enhance platform stability and operational efficiency.

Create and maintain operational documentation, knowledge base articles, runbooks, and support procedures.

Collaborate with development teams to ensure production readiness and smooth transition of new features into support.

Participate in on-call support and production incident management when required.

What you will bring

3–5 years of experience in application production support, preferably within eCommerce platforms.

Hands-on experience supporting Shopify-based eCommerce applications in a production environment.

Good understanding of Shopify Admin, Shopify APIs, Webhooks, Orders, Products, Customers, and B2B commerce capabilities.

Experience troubleshooting REST APIs, JSON payloads, and integration-related issues.

Familiarity with Azure services, middleware platforms (e.g., Azure Integration Services, Boomi, or similar), and enterprise integrations.

Experience supporting integrations with ERP, POS, payment gateways, identity providers, and third-party systems.

Strong understanding of incident management, problem management, SLA-driven support, and ITIL best practices.

Experience using monitoring and logging tools to analyze production issues and system performance.

Familiarity with SQL queries and basic data analysis for production issue investigation.

Experience with Azure DevOps, Jira, ServiceNow, or similar ticketing and work management tools.

Knowledge of Git, release management, and deployment processes.

Ability to perform root cause analysis and recommend long-term corrective actions.

Strong analytical and troubleshooting skills with attention to detail.

Excellent communication and stakeholder management skills.

Strong initiative, proactive attitude, and ability to work under pressure in a production support environment.

Strong written and verbal communication skills in English.

Willingness to participate in production support rotations and provide off-hours support when required

We are united by our differences

At Metyis, we are driven by curiosity and collaboration. We value diversity, equity, inclusion, and belonging (DEIB) in all its forms as it makes us stronger as an organisation and promotes creativity and innovation. We welcome all talents and are committed to creating a workplace where every employee can make a meaningful impact and grow.