Shopify Support Engineer

Metyis; Porto; Presencial; EUR 42 000 - 65 000; Tempo integral

Resumo da oferta

Metyis is seeking a Shopify Support Engineer to join our Software & Technology team. You’ll provide production support for the Bouwmaat B2B Shopify eCommerce platform, ensuring high availability and proactive issue resolution.

You will monitor health, troubleshoot incidents, and collaborate with cross-functional teams to implement long-term improvements while supporting releases and on-call rotations. Excellent English communication is essential.

Qualificações

• Hands-on experience supporting Shopify-based eCommerce applications in production.
• Strong knowledge of Shopify Admin, APIs, Webhooks, and B2B capabilities.
• Experience with REST APIs, JSON payloads, and integrations.
• Proven incident management and SLA-driven support background.
• Excellent written and spoken English with stakeholder communication.

Responsabilidades

• Provide production support for the Bouwmaat B2B Shopify eCommerce platform, ensuring high availability and business continuity.
• Monitor application health, integrations, and production environments to proactively identify and resolve issues.
• Investigate, troubleshoot, and resolve incidents related to Shopify, Azure Middleware, and third-party integrations.
• Perform root cause analysis (RCA) for production incidents and document preventive recommendations.
• Manage and prioritize support tickets in line with SLAs, ensuring timely resolution and clear communication.
• Coordinate with business users, developers, QA, and infrastructure teams to resolve issues.
• Monitor integration jobs, APIs, webhooks, and data synchronization between Shopify and enterprise systems.
• Validate production fixes and deployments while minimizing disruption.
• Support release activities, hypercare, and post-release monitoring.
• Analyze application logs and system alerts to diagnose issues.
• Provide on-call support and participate in production incident management when required.

Conhecimentos

Shopify support

Azure middleware

ITIL incident management

SLA-driven support

Jira / ServiceNow

SQL queries

REST APIs

Stakeholder management

English communication

On-call rotations

Ferramentas

Azure Integration Services

Boomi

Git

Azure DevOps

Jira

ServiceNow

Descrição da oferta de emprego

Who We Are

We are Metyis, a forward-thinking, global company that collaborates with business partners and clients to create and implement the capacities and capabilities required to improve future performance. We operate across a wide range of industries, and with our embedded partnership model we commit to driving sustainable growth for industry-leading organisations, elevating their potential with a long-term vision.

At Metyis, we develop integrated solutions that enable growth by working within our business partners’ organisations with diverse and multidisciplinary teams. This collaborative environment allows Metyis to build strategies and execute them through an ecosystem that combines Big Data solutions, Digital Commerce solutions, Marketing & Design solutions, and Advisory services.

Our teams are set up so that you have plenty of room to build bigger and bolder ideas by speaking your mind and being creative with your knowledge. Imagine the things you could achieve with a multidisciplinary team that encourages you to be the best version of yourself.

We are Metyis. Partners for Impact.

What We Offer

• Interact with senior stakeholders at our clients on a regular basis to drive their business towards impactful change.
• Become the go-to person for SAP migration strategy, legacy landscape assessment, SAP architecture, and modernization planning.
• Lead your team in defining migration waves, technical patterns, data mapping, integration logic, transition plans, and AI-assisted migration accelerators.
• Work closely with Data Engineering, BI, Cloud, Governance, AI, and Business teams to move SAP-based data assets into a modern data platform.
• Contribute to SAP metadata management, data catalog implementation, lineage documentation, and governance enablement.
• Become part of a fast-growing international and diverse team.

What You Will Do

Metyis is growing! We are seeking a Shopify Support Engineer to join our Software & Technology team.

• Provide production support for the Bouwmaat B2B Shopify eCommerce platform, ensuring high availability and business continuity.
• Monitor application health, integrations, and production environments to proactively identify and resolve issues before they impact business operations.
• Investigate, troubleshoot, and resolve incidents related to Shopify, Azure Middleware, ASPOS, payment, authentication, and third-party integrations.
• Perform root cause analysis (RCA) for production incidents and document findings with preventive recommendations.
• Manage and prioritize support tickets in line with agreed SLAs, ensuring timely resolution and clear stakeholder communication.
• Coordinate with business users, customer support teams, developers, QA, and infrastructure teams to resolve production issues efficiently.
• Monitor integration jobs, APIs, webhooks, and data synchronization between Shopify and enterprise backend systems.
• Validate production fixes, configuration changes, and emergency deployments while minimizing business disruption.
• Support release activities, production deployments, hypercare, and post-release monitoring.
• Analyze application logs, API responses, middleware transactions, and system alerts to diagnose issues.
• Support user management, access-related issues, and basic Shopify configuration changes where applicable.
• Identify recurring production issues and recommend permanent improvements to enhance platform stability and operational efficiency.
• Create and maintain operational documentation, knowledge base articles, runbooks, and support procedures.
• Collaborate with development teams to ensure production readiness and smooth transition of new features into support.
• Participate in on-call support and production incident management when required.

What You Will Bring

• 3–5 years of experience in application production support, preferably within eCommerce platforms.
• Hands‑on experience supporting Shopify‑based eCommerce applications in a production environment.
• Good understanding of Shopify Admin, Shopify APIs, Webhooks, Orders, Products, Customers, and B2B commerce capabilities.
• Experience troubleshooting REST APIs, JSON payloads, and integration‑related issues.
• Familiarity with Azure services, middleware platforms (e.g., Azure Integration Services, Boomi, or similar), and enterprise integrations.
• Experience supporting integrations with ERP, POS, payment gateways, identity providers, and third‑party systems.
• Strong understanding of incident management, problem management, SLA‑driven support, and ITIL best practices.
• Experience using monitoring and logging tools to analyze production issues and system performance.
• Familiarity with SQL queries and basic data analysis for production issue investigation.
• Experience with Azure DevOps, Jira, ServiceNow, or similar ticketing and work management tools.
• Knowledge of Git, release management, and deployment processes.
• Ability to perform root cause analysis and recommend long‑term corrective actions.
• Strong analytical and troubleshooting skills with attention to detail.
• Excellent communication and stakeholder management skills.
• Strong initiative, proactive attitude, and ability to work under pressure in a production support environment.
• Strong written and verbal communication skills in English.
• Willingness to participate in production support rotations and provide off‑hours support when required

We are united by our differences

At Metyis, we are driven by curiosity and collaboration. We value diversity, equity, inclusion, and belonging (DEIB) in all its forms as it makes us stronger as an organisation and promotes creativity and innovation. We welcome all talents and are committed to creating a workplace where every employee can make a meaningful impact and grow.