Shopify Production Support Engineer - Incident & Stability

Metyis; Porto; On-site; EUR 42,000 - 65,000; Full time

Job summary

Metyis is seeking a Shopify Support Engineer to join our Software & Technology team. You’ll provide production support for the Bouwmaat B2B Shopify eCommerce platform, ensuring high availability and proactive issue resolution.

You will monitor health, troubleshoot incidents, and collaborate with cross-functional teams to implement long-term improvements while supporting releases and on-call rotations. Excellent English communication is essential.

Qualifications

• Hands-on experience supporting Shopify-based eCommerce applications in production.
• Strong knowledge of Shopify Admin, APIs, Webhooks, and B2B capabilities.
• Experience with REST APIs, JSON payloads, and integrations.
• Proven incident management and SLA-driven support background.
• Excellent written and spoken English with stakeholder communication.

Responsibilities

• Provide production support for the Bouwmaat B2B Shopify eCommerce platform, ensuring high availability and business continuity.
• Monitor application health, integrations, and production environments to proactively identify and resolve issues.
• Investigate, troubleshoot, and resolve incidents related to Shopify, Azure Middleware, and third-party integrations.
• Perform root cause analysis (RCA) for production incidents and document preventive recommendations.
• Manage and prioritize support tickets in line with SLAs, ensuring timely resolution and clear communication.
• Coordinate with business users, developers, QA, and infrastructure teams to resolve issues.
• Monitor integration jobs, APIs, webhooks, and data synchronization between Shopify and enterprise systems.
• Validate production fixes and deployments while minimizing disruption.
• Support release activities, hypercare, and post-release monitoring.
• Analyze application logs and system alerts to diagnose issues.
• Provide on-call support and participate in production incident management when required.

Skills

Shopify support

Azure middleware

ITIL incident management

SLA-driven support

Jira / ServiceNow

SQL queries

REST APIs

Stakeholder management

English communication

On-call rotations

Tools

Azure Integration Services

Boomi

Git

Azure DevOps

Jira

ServiceNow

Job description

Metyis is seeking a Shopify Support Engineer to join our Software & Technology team. You’ll provide production support for the Bouwmaat B2B Shopify eCommerce platform, ensuring high availability and proactive issue resolution.

You will monitor health, troubleshoot incidents, and collaborate with cross-functional teams to implement long-term improvements while supporting releases and on-call rotations. Excellent English communication is essential.