Shipboard Guest Experience Lead (Multilingual Front Desk)

Celebrity Cruises; Viseu; Presencial; EUR 37 000 - 57 000; Tempo integral

Resumo da oferta

Celebrity Cruises seeks a Front Desk/Receptionist aboard our ship, with the ability to speak English clearly, distinctly and cordially to guests. Additional languages are preferred (Spanish, Portuguese, Italian, French or German). 2-3 years' background in front desk/reception on a 4- or 5-star hotel is desired. Shipboard guest services experience is an advantage.

As an Officer, you will lead by example, maintain professionalism and calm, handle escalated guest concerns with empathy, and

Qualificações

• 2-3 years' background in front desk/reception on a 4- or 5-star hotel.
• Shipboard guest services experience is an advantage.
• Ability to speak English clearly, distinctly and cordially to guests.
• Additional languages such as Spanish, Portuguese, Italian, French or German preferred.

Responsabilidades

• As an Officer, you will lead by example, maintain professionalism and calm, handle escalated guest concerns with empathy.

Conhecimentos

Front desk experience

Multilingual

Guest services

English proficiency

Descrição da oferta de emprego

Celebrity Cruises seeks a Front Desk/Receptionist aboard our ship, with the ability to speak English clearly, distinctly and cordially to guests. Additional languages are preferred (Spanish, Portuguese, Italian, French or German). 2-3 years' background in front desk/reception on a 4- or 5-star hotel is desired. Shipboard guest services experience is an advantage.

As an Officer, you will lead by example, maintain professionalism and calm, handle escalated guest concerns with empathy, and