Front Desk & Guest Experience Specialist

Celebrity Cruises; Almada; Presencial; EUR 24 000 - 34 000; Tempo integral

Resumo da oferta

Celebrity Cruises is seeking a Front Desk/Receptionist aboard our ship, with the ability to speak English clearly, distinctly and cordially to guests. Additional languages are preferred (Spanish, Portuguese, Italian, French or German). 2–3 years’ background in front desk/reception on a 4- or 5-star hotel is desired.

Shipboard guest services experience is an advantage. As an Officer, you will lead by example, maintain professionalism and calm, handle escalated guest concerns with empathy, and

Qualificações

• 2–3 years background experience as Front Desk/Receptionist in a 4- or 5-star hotel.
• Guest services shipboard experience is an advantage.
• Ability to speak English clearly, distinctly and cordially with guests.

Responsabilidades

• Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike
• Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
• Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysis
• Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
• As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

Conhecimentos

English proficiency

Multilingual ability

Descrição da oferta de emprego

Descrição do cargo

Ability to speak English clearly, distinctly and cordially with guests. Ability to speak additional languages preferably

Spanish, Portuguese, Italian, French or German

(Conversational Proficiency). 2-3 yrs background experience as Front Desk/Receptionist in a

4 or 5 * Hotel. Guest services shipboard experience is an advantage. Essential duties and responsibilities: Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysis Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.