Shipboard Guest Experience Associate

Celebrity Cruises; Lisboa; On-site; EUR 26,000 - 36,000; Full time

Job summary

Celebrity Cruises seeks a Junior Guest Relations Officer to own guest interactions, follow up on experiences, and ensure premium service that is seamless and memorable. You will bridge guests with Hotel and Marine Departments, anticipating needs and maintaining exceptional service quality for both guests and crew.

Qualified candidates have 1–2 years in Front Desk/Reception roles in 4–5 star hotels, with fluent English and extra language skills (Spanish/Portuguese/Italian/French/German).

Qualifications

• 1–2 yrs experience as Front Desk/Receptionist in a 4 or 5 * hotel.
• Ability to speak English clearly, distinctly and cordially with guests.
• Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German.

Responsibilities

• Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike
• Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
• Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysis
• Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
• As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

Skills

English proficiency

Multilingual capability

Guest services

Administrative skills

Job description

Celebrity Cruises seeks a Junior Guest Relations Officer to own guest interactions, follow up on experiences, and ensure premium service that is seamless and memorable. You will bridge guests with Hotel and Marine Departments, anticipating needs and maintaining exceptional service quality for both guests and crew.

Qualified candidates have 1–2 years in Front Desk/Reception roles in 4–5 star hotels, with fluent English and extra language skills (Spanish/Portuguese/Italian/French/German).