ServiceNow Technical Analyst

Decskill; Portugal; Híbrido; EUR 45 000 - 65 000; Tempo integral

Resumo da oferta

Decskill is actively seeking a ServiceNow Technical Analyst to join our IT consulting team. The role focuses on building and enhancing ServiceNow capabilities, driving automation, and coordinating release activities across offshore/nearshore/onsite teams.

The ideal candidate will have strong ITSM/ITOM experience, system integrations skills, and a solid understanding of Directory Services and ITIL processes. A proactive, autonomous mindset and excellent communication are essential.

Qualificações

• Strong experience with ServiceNow (ITSM / ITOM mandatory).
• Experience in system integrations (REST / SOAP APIs).
• Knowledge of Directory Services (Active Directory, Azure AD, LDAP).
• Infrastructure / DevOps exposure: Terraform, Ansible, Kubernetes (nice to have).
• Database knowledge (SQL).
• Understanding of ITIL framework.
• Good communication skills and ability to obtain results from other teams.
• Autonomous and problem solver.
• Autonomous and proactive mindset.
• Ability to work in a multi-team environment (offshore / nearshore / onsite).
• Structured and documentation-oriented.

Responsabilidades

• Develop and enhance ServiceNow platform functionalities (forms, workflows, portals).
• Drive automation initiatives for support, deployment, and monitoring activities.
• Coordinate releases ensuring quality, timelines, and proper testing.
• Support ServiceNow upgrades and implementation of new features.
• Collaborate with internal teams and external partners to gather requirements.
• Design and implement integration solutions across systems.
• Produce documentation related to developments and automation scripts.

Conhecimentos

ServiceNow

ITSM

ITOM

REST APIs

SOAP APIs

Directory Services

SQL

ITIL

DevOps

Terraform

Ansible

Kubernetes

Ferramentas

Terraform

Ansible

Kubernetes

Descrição da oferta de emprego

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

We would like to meet a ServiceNow Technical Analyst!

Responsibilities:

• Develop and enhance ServiceNow platform functionalities (forms, workflows, portals).
• Drive automation initiatives for support, deployment, and monitoring activities.
• Coordinate releases ensuring quality, timelines, and proper testing.
• Support ServiceNow upgrades and implementation of new features.
• Collaborate with internal teams and external partners to gather requirements.
• Design and implement integration solutions across systems.
• Produce documentation related to developments and automation scripts.

Requirements:

• Strong experience with ServiceNow (ITSM / ITOM mandatory).
• Experience in system integrations (REST / SOAP APIs).
• Knowledge of Directory Services (Active Directory, Azure AD, LDAP).
• Infrastructure / DevOps exposure: Terraform, Ansible, Kubernetes (nice to have).
• Database knowledge (SQL).
• Understanding of ITIL framework.
• Good communication skills and ability to obtain results from other teams.
• Autonomous and problem solver.
• Autonomous and proactive mindset.
• Ability to work in a multi-team environment (offshore / nearshore / onsite).
• Structured and documentation-oriented.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Find with us the right opportunity to grow!

What you can expect from us

• Long-term projects with national and international context.
• Opportunities to grow technically and professionally.
• A people-first culture, focused on transparency and trust.
• Teams that value ownership, collaboration and stability.

Your next challenge might start here.

At Decskill, we are committed to equal opportunities and non-discrimination. We promote a culture of diversity and inclusion, where recruitment and career progression are based solely on talent, regardless of age, gender, ethnicity, race, nationality, or any other form of discrimination incompatible with human dignity.