ServiceNow Project Manager

Decskill; Porto; Híbrido; EUR 42 000 - 64 000; Tempo integral

Resumo da oferta

Decskill in Porto is seeking a ServiceNow Project Manager for a hybrid role (2 days per week at the office) to drive IT application delivery and Enterprise Service Management projects.

You will coordinate planning, manage scope and risks, lead testing with QA, engage stakeholders, and champion change adoption across HR, GBS, SPM, and ITSM domains. Strong English and 5–10 years PM experience are required.

Qualificações

• 5–10 years of Project Management experience in IT application delivery or Enterprise Service Management.
• Proven experience delivering ServiceNow or similar ESM projects.
• Experience working across HR, GBS, SPM, and ITSM environments.
• Strong stakeholder management and communication skills.
• Experience in Agile and/or hybrid delivery methodologies.
• Professional English (C1–C2).

Responsabilidades

• Lead project planning, coordination, and delivery with technical and business teams.
• Manage scope, timelines, milestones, risks, dependencies, and resource planning.
• Coordinate testing activities with QA and technical teams to ensure successful go-live.
• Drive stakeholder engagement, governance, and executive reporting.
• Lead user communication and support change adoption throughout the project lifecycle.
• Ensure a smooth knowledge transfer through overlap with the current Project Manager.

Conhecimentos

Stakeholder management

Communication

Agile methodologies

Hybrid delivery

Change management

Ferramentas

ServiceNow

Descrição da oferta de emprego

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

We would like to meet a ServiceNow Project Manager for a hybrid working model in Porto, Portugal (2x/week at the office).

Key Responsibilities:

• Lead project planning, coordination, and delivery with technical and business teams.
• Manage scope, timelines, milestones, risks, dependencies, and resource planning.
• Coordinate testing activities with QA and technical teams to ensure successful go-live.
• Drive stakeholder engagement, governance, and executive reporting.
• Lead user communication and support change adoption throughout the project lifecycle.
• Ensure a smooth knowledge transfer through overlap with the current Project Manager.

What We're Looking For:

• 5–10 years of Project Management experience in IT application delivery or Enterprise Service Management.
• Proven experience delivering ServiceNow or similar ESM projects (SPM experience is highly desirable).
• Experience working across HR, GBS, SPM, and ITSM environments.
• Strong stakeholder management and communication skills.
• Experience in Agile and/or hybrid delivery methodologies.
• Professional English (C1–C2).

Nice to Have:

• Previous interim or contract Project Management experience.
• Knowledge of ITIL and Enterprise Service Management processes.
• Experience with distributed international teams.
• Background in change management and user adoption initiatives.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

What you can expect from us

• Long-term projects with national and international context
• Opportunities to grow technically and professionally
• A people-first culture, focused on transparency and trust
• Teams that value ownership, collaboration and stability

At Decskill, we are committed to equal opportunities and non-discrimination. We promote a culture of diversity and inclusion, where recruitment and career progression are based solely on talent, regardless of age, gender, ethnicity, race, nationality, or any other form of discrimination incompatible with human dignity.