Senior IT Service Management & Change Enablement Specialist

Decskill; Portugal; Presencial; EUR 50 000 - 75 000; Tempo integral

Resumo da oferta

Decskill, an IT consulting company with over 10 years of experience, is growing and seeks experienced professionals in IT service management to join our team in Portugal.

Based in Lisbon, Porto, and Madrid, we offer an international context focused on service delivery excellence, Change Enablement, ITIL practices, and close collaboration with clients, partners, and teams across Europe.

Qualificações

• 3+ years in IT service management, IT operations, or digital solutions environments.
• Strong IT service delivery with SLA/KPI/operational target ownership.
• Experience in Change Enablement/Change Management in IT environments.
• Ability to perform change risk assessments and validate changes.
• Define and maintain change authorization frameworks and calendars.
• Knowledge of ITIL processes incl. incident, problem, service requests.
• Hands-on with ServiceNow including ITSM workflows and governance.
• Experience with service providers and multiple stakeholders.
• Ability to create and improve service documentation and processes.
• Understanding of Service Design and continual service improvement.
• Strong Excel and Office tools knowledge.
• Fluent English with strong written communication.

Conhecimentos

IT service management

ITIL processes

Change Enablement

Change risk assessments

Service documentation

Microsoft Excel

Stakeholder management

Fluent English

Formação académica

ITIL Certification

Agile certifications

Ferramentas

ServiceNow

Descrição da oferta de emprego

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long‑term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long‑term career opportunities, while staying close to our teams.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Requirements

• At least 3 years of experience in IT Service Management, IT Operations, or digital solutions environments.
• Strong experience in IT service delivery, ensuring compliance with agreed SLAs, KPIs, and operational targets.
• Proven experience in Change Enablement / Change Management within IT environments.
• Experience performing change risk assessments and ensuring appropriate evaluation and authorization of IT changes.
• Experience defining and maintaining change authorization frameworks, approval processes, and change schedules/calendars.
• Good knowledge of ITIL processes and practices, particularly Change Enablement, Incident, Problem, Service Request, Knowledge, and Demand Management.
• Good hands-on experience with ServiceNow, including ITSM processes, workflows, reporting, and operational governance.
• Experience working with service providers, IT teams, business partners, and multiple stakeholders.
• Ability to create, maintain, and improve service documentation, operational procedures, and process documentation.
• Understanding of Service Design principles and continuous service improvement.
• Good knowledge of Microsoft Excel and Office tools.
• ITIL certification is considered a plus.
• Knowledge of Agile methodologies and related certifications is a plus.
• Strong analytical, organizational, and risk management skills.
• Excellent communication and stakeholder management skills.
• Team-oriented mindset, with willingness to learn and adapt to new processes and technologies.
• Fluent English, with strong written communication skills.

Find with us the right opportunity to grow!

What you can expect from us

• Long-term projects with national and international context
• Opportunities to grow technically and professionally
• A people-first culture, focused on transparency and trust
• Teams that value ownership, collaboration and stability