Servicenow Developer Senior

Act Digital; Lisboa; Presencial; EUR 45 000 - 65 000; Tempo integral

Resumo da oferta

Act Digital is seeking a strong Senior ServiceNow Developer (ITSM) to join our IT team and drive ongoing development, enhancement, and governance of the ServiceNow platform. This hands-on role requires a proactive mindset and a passion for delivering high-quality IT service management solutions.

You will configure, customize, and maintain ITSM modules, implement incident and problem management, translate business requirements into scalable solutions, and develop dashboards and reports.

Qualificações

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of experience in a similar ServiceNow Developer role.
• CSA certification is mandatory. Knowledge of ITIL and ITSM best practices is required.

Responsabilidades

• Configure, customize, and maintain ServiceNow ITSM modules following best practices.
• Participate in Incident and Problem Management implementations and improvements.
• Translate business requirements into scalable ServiceNow solutions.
• Develop upgrade-friendly platform configurations aligned with standards.
• Create technical and functional documentation for knowledge sharing.
• Design dashboards, reports, and performance metrics to monitor IT services.
• Collaborate with Business Analysts and stakeholders to improve ITSM processes.
• Contribute to governance, QA, troubleshooting, and continuous improvement.

Conhecimentos

ServiceNow ITSM

JavaScript

Analytical thinking

Documentation

Stakeholder collaboration

Formação académica

Bachelor's degree in Computer Science or related field

ServiceNow CSA certification

Ferramentas

ServiceNow platform

Descrição da oferta de emprego

Descrição do cargo

We are looking for a strong Senior ServiceNow Developer (ITSM) to join our IT team and play a key role in the ongoing development, enhancement, and governance of the ServiceNow platform. This is an excellent opportunity for a hands-on professional with strong ServiceNow expertise, a proactive mindset, and a passion for delivering high-quality IT service management solutions.

Key Responsibilities

• Configure, customize, and maintain ServiceNow ITSM modules following ServiceNow best practices.
• Participate in the implementation and continuous improvement of Incident Management, Problem Management, and other ServiceNow applications.
• Gather, analyze, and translate business requirements into scalable and sustainable ServiceNow solutions.
• Develop and maintain platform configurations that are upgrade-friendly and aligned with ServiceNow standards.
• Create and maintain technical and functional documentation to support knowledge sharing and long-term platform sustainability.
• Design and develop dashboards, reports, and performance metrics as required.
• Support end users during the rollout of new functionalities and provide guidance on platform usage.
• Collaborate closely with Business Analysts, technical teams, and stakeholders to improve IT service management processes.
• Contribute to platform governance, quality assurance, troubleshooting, and continuous improvement initiatives.
• Stay up to date with new ServiceNow features and capabilities, proposing innovative solutions that add value to the organization.

Required Skills Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of experience in a similar ServiceNow Developer role.
• Strong expertise in ServiceNow ITSM configuration and customization.
• Proven experience in the development, deployment, and management of ServiceNow ITSM components following best practices.
• Experience performing platform reviews, troubleshooting issues, and implementing both immediate and long-term solutions.
• Solid knowledge of JavaScript within the ServiceNow platform.
• Experience with ServiceNow workflows and ITSM best practices.
• Knowledge of ITIL processes and ServiceNow delivery methodologies.
• Strong analytical and problem-solving skills.
• ServiceNow Certified System Administrator (CSA) (mandatory).
• English (B2-C1 level).

Location: Portugal