ServiceNow Developer

act digital; Porto; On-site; EUR 42,000 - 56,000; Full time

Job summary

Act Digital in Porto, Portugal, seeks a ServiceNow specialist to join our IT service management initiatives. You will develop and maintain ServiceNow applications, integrate REST APIs, and support enterprise users in an international environment.

The role requires 3 to 6 years of hands-on experience, strong analytical skills, and fluent English. Training on the platform is provided, and you will collaborate with technical teams to deliver reliable ITSM solutions.

Qualifications

• 3 to 6 years of professional experience in software development, maintenance, or ServiceNow work.
• Knowledge of ServiceNow with training provided.
• Knowledge of REST APIs and web technologies (HTML, CSS, AngularJS).
• Fluent English required; able to work internationally.
• Ability to develop and maintain apps in a service management environment.
• Strong analytical and problem-solving skills; collaborate with technical teams.

Responsibilities

• Develop and implement new functionalities on the ServiceNow platform.
• Maintain and enhance existing ServiceNow applications.
• Manage platform configurations and instance settings.
• Ensure stability, availability and operational reliability of ServiceNow.
• Develop ITSM applications including incident, problem, change and service catalogs.
• Support end-user portals, access interfaces and business applications.
• Develop and maintain ticketing solutions.
• Integrate ServiceNow with other systems using REST APIs.
• Provide technical support and assist users with platform issues.
• Contribute to continuous improvement initiatives and standards.

Skills

ServiceNow development

REST APIs

HTML/CSS/AngularJS

English proficiency

ITSM applications

End-user portals

Ticketing solutions

Job description

• 3 to 6 years of professional experience in software development, application maintenance, ServiceNow development or a related technical field.
• Knowledge of ServiceNow, with previous experience considered an advantage. Training on the platform will be provided.
• Knowledge of REST APIs.
• Familiarity with web technologies, including HTML, CSS and AngularJS.
• Professional proficiency in English is mandatory.
• Ability to develop and maintain applications within a service management environment.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively with technical teams and support users in an international environment.

Responsibilities

• Develop and implement new functionalities on the ServiceNow platform to support specific projects and business requirements.
• Maintain and enhance existing ServiceNow applications and functionalities.
• Perform maintenance activities and manage platform configurations and instance settings.
• Ensure the stability, availability and operational reliability of ServiceNow instances.
• Develop and maintain IT Service Management (ITSM) applications, including incident, problem and change management, as well as service catalogues.
• Support the development and maintenance of end-user portals, access interfaces and business-specific applications.
• Develop and maintain ticketing solutions and other applications supporting business processes.
• Integrate ServiceNow with other systems and applications using REST APIs.
• Provide technical support and assist users in resolving platform-related issues.
• Contribute to continuous improvement initiatives, following development standards and best practices.