ServiceNow CMDB System Administrator

Aubay Portugal; Lisboa; Híbrido; EUR 42 000 - 66 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Hybrid work model

Career development

Team events

Language learning platform

Resumo da oferta

Aubay Portugal is seeking a ServiceNow CMDB System Administrator to manage and evolve the CMDB for ITSM within ServiceNow. The role focuses on health checks, configuration, automation opportunities, and ongoing upgrades across environments.

The ideal candidate has 5+ years of CMDB experience, ITSM/ITIL knowledge, and CSA/CMDB fundamentals certifications are valued. Fluent English is mandatory, with a hybrid work model in Lisbon supported by Aubay’s development programs.

Qualificações

• 5+ years of experience as ServiceNow CMDB System Administrator.
• Expertise in ServiceNow CMDB configuration, administration, usage and deployment.
• Strong troubleshooting skills; knowledge of ServiceNow ITSM and ITIL best practices.
• CSA or CMDB Fundamentals certifications are highly valued.
• Fluent English is mandatory.

Responsabilidades

• Manage the health and configuration of the CMDB for ITSM in ServiceNow.
• Improve business processes, identify automation opportunities, and coordinate upgrades and changes to the ServiceNow instance.
• Maintain instance performance, troubleshoot day-to-day operations, and deploy update sets across environments.
• Develop and schedule reports, manage data import templates, and provide process training to business owners.
• Manage user permissions, accesses, and maintain all technical documentation related to the ServiceNow environment.

Conhecimentos

ServiceNow CMDB

System administration

Troubleshooting

ITIL knowledge

CSA/CMDB Fundamentals

Ferramentas

ServiceNow

Descrição da oferta de emprego

At Aubay Portugal, we work daily with some of the largest organisations across sectors such as banking, insurance, telecommunications and energy, helping to build and evolve critical systems that support millions of users. We have been in Portugal since 2007 and are part of an international group with a presence in several European countries. More than technology, we build close relationships and deliver real-impact projects.

What will you do?

• Manage the health and configuration of the CMDB, ensuring its readiness for effective ITSM implementation in ServiceNow.
• Improve business processes, identify automation opportunities, and coordinate upgrades and changes to the ServiceNow instance.
• Maintain instance performance, troubleshoot day-to-day operations and system issues, and deploy update sets across environments.
• Develop and schedule reports, manage data import templates, and provide process training to business owners.
• Manage user permissions, accesses, and maintain all technical documentation related to the ServiceNow environment.

At Aubay, our focus is on professionals who bring both technical expertise and the right mindset:

What are we looking for?

• Proven experience of at least 5 years as a ServiceNow CMDB System Administrator.
• Expertise in ServiceNow CMDB configuration, administration, usage, and hands-on development, management, and deployment.
• Strong troubleshooting skills to investigate and recommend permanent solutions for system issues, along with knowledge of ServiceNow ITSM and ITIL best practices.
• ServiceNow CSA - Certified System Administrator and/or ServiceNow CMDB Fundamentals certifications are highly valued.
• Fluent English is mandatory.
• Alignment with our corporate culture and a commitment to integrity and ethics are highly valued;
• Strong customer focus, teamwork, task prioritisation, and daily commitment are highly appreciated.

What can we offer?

At Aubay, we invest in your development and well-being:

• Continuous growth through our Training Academy, with technical and soft skills training, mentoring, tech communities, workshops and in-person meetups;
• Close support with regular feedback and a structured career advancement model;
• Comprehensive health insurance, including dental coverage, as well as access to a mental health platform and well-being initiatives;
• Team-oriented environment, including events and initiatives to promote connection and team spirit;
• Personal and family life support, from the moment your children are born and throughout their educational path;
• Access to a language platform with conversational classes in multiple languages;
• Project-tailored work model: hybrid (2-3 times a week).

What will you find here?

• A close-knit and informal environment, where direct communication is preferred and people are valued;
• Recognition of your contribution, with initiatives that celebrate meaningful moments;
• Freedom to be yourself, without unnecessary formalities;
• Teams where knowledge sharing, collaboration and joint growth are a reality.

Personal Data collected by AUBAY PORTUGAL as Data Controller, regarding the identification, contact and professional capabilities of the candidates, in the present procedure, will be processed for the application analysis, having in consideration that the processing is conducted in order to take the steps, at the request of the data subject, prior to entering into a contract; Personal data sent through the present application will be kept by Aubay during the application procedure and will remain stored whilst updated (for two years period). The collected data might be transferred or include other processing activities, as long as the data subject is informed, in the occurrence of a standard application and selection procedure, for the compliance of legal obligations for the time required by law. For any queries or request regarding personal data protection rights, the Data Subject may contact AUBAY PORTUGAL's headquarters in Avenida Duque D'Ávila, nº46 em Lisboa or use the DPO's e-mail - [e-mail]. The Data Subject also has the right to file a complaint with the National Data Protection Authority – www.cnpd.pt. (please do not include data regarding racial or ethnical origins, political opinions, religion, philosophy, biometrical data, health data, sexual life and orientation, or relating to criminal convictions and offences.)