Senior Application Support Analyst – SQL & French

Aubay Portugal; Portugal; Híbrido; EUR 32 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Training Academy

Hybrid work model

International environment

Resumo da oferta

Aubay Portugal is seeking an experienced IT support professional to handle Tier 2/3 tickets for multilingual clients. You will use SQL to investigate data issues, communicate root causes, and provide updates. You will collaborate with developers to elevate bugs requiring code fixes and contribute to knowledge base documentation.

The role offers a hybrid work model with travel to Porto or Lisbon and a focus on customer service and integrity.

Qualificações

• 9+ years in IT technical or data-oriented customer support.
• Strong SQL skills with SELECT, filters and JOINs.
• Minimum B2 level in French (written and spoken).

Responsabilidades

• Handle, analyze, and resolve Tier 2/3 support tickets submitted by users.
• Perform SQL investigations and validate application behavior.
• Collaborate with development to raise bugs for fixes.
• Create troubleshooting guides and document in our internal knowledge base.

Conhecimentos

SQL

French (B2)

Customer support

Data analysis

Descrição da oferta de emprego

At Aubay Portugal, we work daily with some of the largest organisations across sectors such as banking, insurance, telecommunications and energy, helping to build and evolve critical systems that support millions of users. We have been in Portugal since 2007 and are part of an international group with a presence in several European countries. More than technology, we build close relationships and deliver real-impact projects.

What will you do?

• Handle, analyze, and resolve Tier 2/3 application support tickets submitted by users.
• Perform SQL investigations, writing and executing complex SELECT queries to identify data issues or validate application behavior.
• Execute basic data adjustments and corrections in the database using simple scripts or queries.
• Communicate clearly with French-speaking clients, explaining the root cause of issues and providing progress updates.
• Collaborate closely with the development team to elevate well-documented bugs that require code fixes.
• Create and maintain troubleshooting guides and documentation in our internal knowledge base.

What are we looking for?

At Aubay, our focus is on professionals who bring both technical expertise and the right mindset:

• Over 9 years of experience in an IT technical support, application support, or data-oriented customer support role.
• Solid experience with SQL, including a strong command of SELECT queries, filters, and JOIN statements.
• Minimum B2 level in French (written and spoken) to ensure fluent client communication via email and phone.
• Alignment with our corporate culture and a commitment to integrity and ethics are highly valued;
• Strong customer focus, teamwork, task prioritisation, and daily commitment are highly appreciated.

What can we offer?

At Aubay, we invest in your development and well-being:

• Continuous growth through our Training Academy, with technical and soft skills training, mentoring, tech communities, workshops and in-person meetups;
• Close support with regular feedback and a structured career advancement model;
• Comprehensive health insurance, including dental coverage, as well as access to a mental health platform and well-being initiatives;
• Team-oriented environment, including events and initiatives to promote connection and team spirit;
• Personal and family life support, from the moment your children are born and throughout their educational path;
• Access to a language platform with conversational classes in multiple languages;
• Project-tailored work model: hybrid, with 8 monthly displacements (2x per week +/-) to the office in Porto or Lisbon. Candidates based in Lisbon must have availability to travel to Porto for onboarding and at least once a month (or whenever requested), with travel, accommodation, and food expenses covered.

What will you find here?

• A close-knit and informal environment, where direct communication is preferred and people are valued;
• Recognition of your contribution, with initiatives that celebrate meaningful moments;
• Freedom to be yourself, without unnecessary formalities;
• Teams where knowledge sharing, collaboration and joint growth are a reality.

Personal Data collected by AUBAY PORTUGAL as Data Controller, regarding the identification, contact and professional capabilities of the candidates, in the present procedure, will be processed for the application analysis, having in consideration that the processing is conducted in order to take the steps, at the request of the data subject, prior to entering into a contract; Personal data sent through the present application will be kept by Aubay during the application procedure and will remain stored whilst updated (for two years period). The collected data might be transferred or include other processing activities, as long as the data subject is informed, in the occurrence of a standard application and selection procedure, for the compliance of legal obligations for the time required by law. For any queries or request regarding personal data protection rights, the Data Subject may contact AUBAY PORTUGAL's headquarters in Avenida Duque D'Ávila, nº46 em Lisboa or use the DPO's e-mail - [e-mail]. The Data Subject also has the right to file a complaint with the National Data Protection Authority – www.cnpd.pt. (please do not include data regarding racial or ethnical origins, political opinions, religion, philosophy, biometrical data, health data, sexual life and orientation, or relating to criminal convictions and offences.)