ServiceNow CMDB System Administrator

Alpineo Consulting; Lisboa; Híbrido; EUR 52 000 - 76 000; Tempo integral

Resumo da oferta

Alpineo Consulting in Lisbon is seeking an experienced ServiceNow CMDB Administrator/Specialist to lead CMDB health, governance, and data quality within a hybrid work model.

You will coordinate platform upgrades, manage access, and implement automation to optimize ITSM processes. Strong CMDB knowledge, ITIL context, and English proficiency are required to succeed in this role.

Qualificações

• Bachelor's degree in CS/IT/Engineering or equivalent.
• Minimum of 5 years in a similar ServiceNow administration role.
• ServiceNow CMDB configuration and administration experience.
• Strong ITSM alignment and data governance knowledge.
• Professional English communication (B2-C1).

Responsabilidades

• Administer and govern CMDB to ensure data quality and platform performance.
• Coordinate platform upgrades and manage user access and permissions.
• Develop data load templates and automate CMDB processes.
• Lead continuous improvement initiatives and stakeholder engagement.
• Provide training and guidance to CMDB users and IT teams.

Conhecimentos

ServiceNow CMDB Administration

ServiceNow Platform Management

Incident investigation

Stakeholder management

English proficiency

HTML

XML

REST APIs

SOAP Web Services

Workflow automation

Formação académica

Bachelor's Degree in Computer Science/IT/Engineering

Ferramentas

ServiceNow

ITIL

Update Sets

REST APIs

SOAP Web Services

HTML

XML

Descrição da oferta de emprego

We are looking for an experienced ServiceNow CMDB Administrator/Specialist to join our team in Lisbon. This role will be responsible for the administration, governance, optimization, and continuous improvement of the ServiceNow CMDB, ensuring data quality, platform performance, and successful alignment with ITSM processes.

Work model: Hybrid (2-3 days per week in the Lisbon office)

Key Responsibilities

CMDB Administration & Governance

• Manage and continuously improve CMDB health and data quality.
• Review and optimize the existing CMDB configuration, including:
• Configuration Items (CIs)
• Attributes and relationships
• Groups and teams
• Workflows and data structures
• Prepare and maintain the CMDB to support the effective implementation and maturity of ITSM processes.
• Develop and manage standard data load templates for data imports.
• Ensure CMDB governance, consistency, and alignment with best practices.

ServiceNow Platform Administration

• Coordinate platform upgrades and changes to the ServiceNow instance.
• Manage user access, roles, groups, and permissions.
• Monitor and maintain platform performance through regular health checks.
• Deploy update sets from non-production environments.
• Configure automated notifications, alerts, reports, and scheduled reports.
• Manage technical documentation and operational procedures.
• Troubleshoot day-to-day operational and system issues.
• Perform root cause analysis and recommend permanent solutions and workarounds.
• Identify and propose automation opportunities to improve efficiency.
• Lead and support continuous improvement initiatives.
• Contribute to process optimization and operational excellence across the platform.

Stakeholder Management & Training

• Work closely with ITSM Process Owners to support process adoption and optimization.
• Collaborate daily with ServiceNow Administrators, Developers, and Business Analysts.
• Engage with CMDB users to understand requirements and improve user experience.
• Provide process and platform training to business owners and key stakeholders.

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or equivalent experience.
• Minimum of 5 years of experience in a similar ServiceNow administration role.
• ServiceNow CMDB configuration, administration, and usage
• ServiceNow platform management and deployment
• Incident investigation and problem resolution
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Professional proficiency in English (B2-C1 level).

Technical Skills

Mandatory

• ServiceNow CMDB Administration and Configuration
• ServiceNow Platform Management
• ServiceNow Development and Deployment
• HTML
• XML
• REST APIs
• SOAP Web Services
• Workflow configuration and automation
• Update Sets management
• User, Role, and Group administration

Nice to Have

• Strong knowledge of ITSM processes and modules.
• Experience working in ITIL-based environments.
• Knowledge of ServiceNow delivery best practices and governance frameworks.