ServiceNow BA | ITSM, HRSD & App Engine

Grit Solutions; Lisboa; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Continuous Training

GRiT Prizes

Exclusive Partnerships/Discounts

Unique Events

Welcoming Office

Competitive Compensation

Pay for Performance

Zusammenfassung

GRiT is seeking a ServiceNow Business Analyst to analyse client requirements, design ServiceNow solutions, and oversee testing, upgrades, and patches. The role emphasizes hands-on administration of ServiceNow modules including ITSM and HRSD, with a focus on SDLC processes and strong communication in English.

The ideal candidate has 3+ years of experience, relevant ServiceNow certifications, and the ability to work autonomously in a fast-paced tech environment.

Qualifikationen

• 3+ years of hands-on experience with ServiceNow.
• Solid background in ServiceNow modules such as ITSM, HRSD and App Engine.
• ServiceNow certifications.
• Instance administration, including assignment rules, flows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, record producers and custom App Engine applications.
• Testing of new developments, upgrades and patching on ServiceNow.
• Proficiency in SDLC processes, covering client requirement analysis and system design.
• Fluent or good command of English.
• Good organizational skills, autonomy and proactivity.
• Good interpersonal, written and verbal communication.

Aufgaben

• Business analysis and administration of ServiceNow solutions, from client requirement analysis and system design to testing of developments, upgrades and patches.

Kenntnisse

ServiceNow

ITSM

HRSD

App Engine

SDLC

Analytical skills

English

Autonomy

Proactivity

Multitasking

Ausbildung

Bachelor’s degree in Mathematics/Engineering/Science

Jobbeschreibung

GRiT is seeking a ServiceNow Business Analyst to analyse client requirements, design ServiceNow solutions, and oversee testing, upgrades, and patches. The role emphasizes hands-on administration of ServiceNow modules including ITSM and HRSD, with a focus on SDLC processes and strong communication in English.

The ideal candidate has 3+ years of experience, relevant ServiceNow certifications, and the ability to work autonomously in a fast-paced tech environment.