Servicenow Administrator

Adentis Portugal; Lisboa; Híbrido; EUR 42 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Work-Life balance

Flexible schedule

Health benefits for you and family

Discount programs

Training & Certification

Career progression

Resumo da oferta

Adentis Portugal seeks a ServiceNow Administrator to configure and administer the ServiceNow platform, ensuring performance, stability and functionality. You will manage Incident, Problem, Change, CMDB, Knowledge and Service Catalog modules.

The role requires ITIL knowledge, CMDB/Discovery experience, upgrades, and strong communication with stakeholders. EU citizenship or Portuguese visa and weekly office presence are required.

Qualificações

• Proven experience as a ServiceNow Administrator with hands-on ITSM.
• Experience with platform integrations using REST/SOAP APIs.
• Familiarity with ServiceNow CMDB, Discovery, and Service Catalog.
• Understanding ITIL principles in ServiceNow contexts.
• Experience with upgrades and instance cloning.
• Excellent problem-solving and attention to detail.
• Strong communication with technical and non-technical stakeholders.
• ServiceNow Certified System Administrator (mandatory); additional certs are a plus.
• EU Citizenship or Portuguese Working Visa / Residency.
• Availability to go to the office once or twice per week.

Responsabilidades

• Configure and administer the ServiceNow platform, ensuring performance, stability, and functionality.
• Implement and maintain modules such as Incident, Problem, Change, CMDB, Knowledge, and Service Catalog.
• Manage user access, roles, and groups in compliance with security best practices.
• Monitor system health, perform upgrades, and apply patches.
• Support integrations with other tools and platforms via REST/SOAP APIs.
• Collaborate with stakeholders to translate requirements into ServiceNow solutions.
• Document configurations and update internal knowledge base.

Conhecimentos

ServiceNow

ITSM

APIs REST/SOAP

CMDB

Discovery

Service Catalog

ITIL

Upgrades

Instance cloning

Communication

Ferramentas

REST/SOAP APIs

Descrição da oferta de emprego

With just over 9 years of experience in the Portuguese market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service:

• Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies);
• Nearshore.

In ADENTIS, we focus on PEOPLE. This is our emotional salary:

• Great Work-Life balance;
• Very flexible organizational routine;
• Health benefits (for you and your family);
• Over 300 protocols to offer you great discounts in different areas;
• Continuous professional development sponsored by our Training and Certification Department;
• Regular feedback on your performance through a personalized plan;
• Comprehensive career plan and progression involving assertive performance reviews.

Responsibilities:

• Configure and administer the ServiceNow platform, ensuring performance, stability, and functionality
• Implement and maintain modules such as Incident, Problem, Change, CMDB, Knowledge, and Service Catalog
• Manage user access, roles, and groups in compliance with security best practices
• Monitor system health, perform upgrades, and apply patches
• Support integrations with other tools and platforms via REST/SOAP APIs
• Collaborate with stakeholders to gather requirements and translate them into effective ServiceNow solutions
• Document configurations and update internal knowledge base

You must have:

• Proven experience as a ServiceNow Administrator, with hands-on knowledge across core ITSM modules
• Experience with platform integrations using APIs (REST/SOAP)
• Familiarity with ServiceNow CMDB, Discovery, and Service Catalog
• Understanding of ITIL principles and how they apply within ServiceNow
• Experience with system upgrades and instance cloning
• Excellent problem-solving skills and attention to detail
• Strong communication skills and ability to interact with technical and non-technical stakeholders
• ServiceNow Certified System Administrator (mandatory); additional certifications are a plus
• European Union Citizenship or Portuguese Working Visa / Portuguese Residency
• Availability to go to the office, once or twice per week