Service Operations Specialist: Incident & KPI Excellence

Randstad; Lisboa; Presencial; EUR 42 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal Allowance

Pension Plan

Full Health Insurance

Life Insurance

7 extra vacation days

Parking Slot

Resumo da oferta

A leading telecommunications company in Lisbon is seeking a TOC Service Operations Specialist to ensure high-quality service delivery and effective incident management. Candidates should have over 5 years of experience in service delivery and telecommunications infrastructure, with strong skills in KPI tracking and technical troubleshooting. Competitive salary package offered along with benefits including meal allowance, health insurance, and extra vacation days.

Qualificações

• 5+ years of experience in Service Delivery, TOC/NOC Operations, Telecommunications Infrastructure.
• Proven expertise in incident management, tower site monitoring, and technical troubleshooting.
• Fluent in English, Spanish, and Portuguese (C1 level).
• Effective in cross-team collaboration, vendor coordination, and customer support.
• Solid academic background in Telecommunications Engineering.
• Strategic thinker with a focus on process improvement and service excellence.

Responsabilidades

• Monitor tower sites in real time and detect incidents.
• Troubleshoot and resolve tower and equipment issues.
• Coordinate escalations with stakeholders for timely resolution.
• Generate and analyze operational reports and track KPI/SLA performance.
• Support customer onboarding, service requests, and performance monitoring.

Conhecimentos

Service Delivery

TOC/NOC Operations

Telecommunications Infrastructure

incident management

tower site monitoring

technical troubleshooting

KPI/SLA tracking

operational reporting

service performance analysis

cross-team collaboration

vendor coordination

customer support

process improvement

service excellence

Formação académica

Telecommunications Engineering

Ferramentas

small cells

DAS

IoT solutions

Descrição da oferta de emprego

A leading telecommunications company in Lisbon is seeking a TOC Service Operations Specialist to ensure high-quality service delivery and effective incident management. Candidates should have over 5 years of experience in service delivery and telecommunications infrastructure, with strong skills in KPI tracking and technical troubleshooting. Competitive salary package offered along with benefits including meal allowance, health insurance, and extra vacation days.