IT Operations Team Lead – Incident & Reliability

WTW; Lisboa; Presencial; EUR 50 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Work-Life Balance

Competitive Compensation

Career Development

Collaborative Culture

Community and Celebration

Resumo da oferta

A global advisory firm in Lisbon is seeking an experienced IT Operations Team Supervisor to lead a dedicated team in complex environments. This role requires technical expertise in Linux/Unix and SQL, alongside exceptional leadership skills. You will coordinate daily operations, manage incidents, and ensure high-quality service delivery. Candidates should possess a relevant degree, proven supervisory experience, and fluency in English and French. This position offers a competitive salary and opportunities for career development.

Qualificações

• Proven work experience as a supervisor.
• Strong hands-on knowledge of Linux/Unix and SQL scripts.
• Excellent communication and leadership skills.

Responsabilidades

• Supervise daily activities of the Operations team.
• Act as main escalation point for complex production incidents.
• Ensure team metrics are met or exceeded.

Conhecimentos

Linux/Unix knowledge

SQL scripting

ServiceNow experience

Communication skills

Leadership skills

Fluent English and French

Formação académica

Degree in related discipline

Ferramentas

ServiceNow

Microsoft environments

Descrição da oferta de emprego

A global advisory firm in Lisbon is seeking an experienced IT Operations Team Supervisor to lead a dedicated team in complex environments. This role requires technical expertise in Linux/Unix and SQL, alongside exceptional leadership skills. You will coordinate daily operations, manage incidents, and ensure high-quality service delivery. Candidates should possess a relevant degree, proven supervisory experience, and fluency in English and French. This position offers a competitive salary and opportunities for career development.