Service Operations Analyst

We Are META; Porto; Presencial; EUR 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome kit

Career progression opportunities

Health insurance

Coverflex meal card

Special discounts

Resumo da oferta

We Are META is seeking a Service Operations Analyst to manage operations and ensure incident resolution effectively. The ideal candidate will have over 5 years of experience and strong communication skills. The role offers a hybrid working model based in Porto, ensuring a balanced work-life.

You will be working with core technologies alongside a supportive team, provided with health insurance, career progression opportunities, and other perks.

Qualificações

• 5+ years of experience as a Service Operations Analyst.
• Strong incident, problem, and change management skills.
• Excellent communication and organizational skills.

Responsabilidades

• Develop and manage incident resolution across multiple issues.
• Ensure seamless operations using core technologies.
• Facilitate communication within cross-functional teams.

Conhecimentos

Service Operations Analysis

Windows

Linux

Oracle databases

Nagios monitoring systems

Networking and security tools

Incident management

Problem management

Change management

ITIL framework

Descrição da oferta de emprego

Seeking a Service Operations Analyst: Rhino, are you there?

At WE ARE META, we focus on finding the perfect match between our Rhinos and our clients.

• Expand your network: As a consultant at We Are META, you’ll have access to a network of national and international partners across diverse sectors of the tech industry.
• Enjoy our perks: When you join the crash you’ll have an array of benefits, to help you achieve the best work-life balance.
• Get your perfect match: Our recruiters do their best to get the best position for you, whether in terms of working policy (remote, hybrid, on-site) or the company’s culture.
• Personalized support: With our career coach, we assure that all your needs are being met and you’re being provided everything you need to excel in your professional life because the well-being of our Rhinos is our number one priority.

Perks of becoming a Rhino:

• You’ll get a welcome kit
• Opportunities for career progression
• Live on the edge with our health insurance
• Coverflex meal card
• Other protocols and special discounts

For this position, the perfect Rhino should have the following skills:

• 5+ years of experience as a Service Operations Analyst
• Proficiency with core technologies including Windows, Linux, and/or Solaris operating systems, MS SQL or Oracle databases, and Nagios monitoring systems.
• Practical knowledge of networking and security tools such as Juniper/Cisco equipment, TCP/IP, TCPdump, Nessus, and Snort.
• Strong incident, problem, and change management skills, with the ability to prioritize and drive fault resolution across multiple concurrent issues.
• Knowledge of the ITIL framework and its application to service operations processes is a significant advantage.
• Excellent communication, interpersonal, and organizational skills, with the ability to work effectively both independently and within a cross-functional team.
• Availability for Hybrid model, 3 times a week based in Porto
• Based in Portugal with Portuguese or EU citizenship, or a valid work permit