French-Speaking Customer Advisor (Website Solutions Project)

Cross Border Talents; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A customer service recruitment firm is seeking a French-Speaking Customer Advisor in Lisbon. You will provide exceptional service, troubleshoot issues, and educate users on platform features for a leading cloud-based development platform. Fluency in French and B2-level English required, along with prior experience in customer service. The role offers a monthly salary of EUR 890 plus performance bonuses and various benefits.

Serviços

Comprehensive training

Performance bonus

Health insurance

Transport allowance

Qualificações

• Previous experience in customer service, technical support, or a related field is mandatory.
• Ability to work on-site.

Responsabilidades

• Provide exceptional customer service via chat, email, and phone.
• Troubleshoot platform-related issues and provide effective solutions.
• Educate users on platform features and help them optimize their websites.

Conhecimentos

Fluency in French

B2-level English

Excellent communication skills

Problem-solving skills

Descrição da oferta de emprego

Overview

French-Speaking Customer Advisor (Website Solutions Project) — Cross Border Clients is hiring on behalf of a client running a project for a leading cloud-based development platform with millions of users worldwide. Their mission is to empower users to create, design, manage, and develop their online presence exactly as they envision. They support businesses, bloggers, and creatives to build websites, grow their brands, and achieve online success.

Responsibilities

• Provide exceptional customer service via chat, email, and phone.
• Troubleshoot platform-related issues and provide effective solutions.
• Educate users on platform features and help them optimize their websites.
• Collaborate with product and development teams to resolve technical challenges.
• Stay updated on new platform features and updates to provide accurate support.
• Gather and relay user feedback to enhance the overall user experience.

Work Schedule

• Monday to Sunday, rotational shifts (including night shifts).
• Two rotating days off per week.

Requirements

• Fluency in French and at least B2-level English.
• Previous experience in customer service, technical support, or a related field (mandatory).
• Excellent communication and problem-solving skills.
• Ability to work on-site.

What We Offer

• Salary: EUR 890/month (14 payments per year) + Performance Bonus: EUR 90/month (12 months).
• Extra payment: applicable for any working hours falling between 22:00 and 06:00, as well as for working on public holidays and Sundays.
• Comprehensive training and role support.
• Career growth opportunities in a dynamic and customer-focused environment.
• Mean allowance: 7.23€ per day (net).
• Transport allowance: 20€ per month.
• Health insurance: Since day 1 (monthly payment required); free after 6 months of contract.