Service Delivery Manager

Bauer Media Audio – Portugal; Porto; Hybride; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Meal allowance

On-site medical consultations

Psychotherapy sessions via Team 24

BMAP Club events

Vacation days

Résumé du poste

Bauer Media Audio – Portugal is establishing its SAP Centre of Excellence in Porto and seeks a Service Delivery Manager to coordinate across countries, ensuring effective service delivery and operational excellence.

You will work with technical specialists, stream leads, and stakeholders to identify bottlenecks, resolve complex challenges, and maintain operational excellence while managing incidents, changes, and requests. The role includes mentoring a local Porto team in a hybrid setup.

Qualifications

• Proven Service Delivery Manager experience.
• Strong ITIL and service management knowledge.
• Experience managing incidents, problems, changes and requests.
• Previous people leadership experience.
• Ability to coordinate stakeholders across functions and countries.
• Continuous improvement experience.
• Excellent communication and stakeholder management skills.
• Self-motivated with a can-do attitude.

Responsabilités

• Lead service delivery activities across the SAP Centre of Excellence.
• Manage incident, problem, change, and service request processes.
• Ensure ticket queues are effectively monitored and managed.
• Coordinate complex incidents and cross-functional initiatives.
• Drive continual service improvement initiatives.
• Identify and resolve process bottlenecks.
• Build relationships across multiple countries and cultures.
• Support growth and people management of a local team.

Connaissances

Service Delivery

ITIL

Incident management

People leadership

Stakeholder mgmt

Continuous improvement

Communication skills

Self-motivated

Description du poste

You will be joining Bauer Media Group at an exciting stage of growth as we establish our SAP Centre of Excellence in Portugal, alongside our existing hub in Poland. As part of our international technology organisation, you will work with talented colleagues across multiple countries, supporting critical business services that enable some of Europe's most recognised media brands to operate effectively every day.

Our SAP Centre of Excellence is a collaborative, process-driven team of specialists who focus on delivering reliable services, driving continuous improvement, and ensuring the smooth operation of business-critical systems. As one of the first hires in Portugal, you will play a key role in shaping how the team grows and succeeds.

The Difference You Will Make

This is a unique opportunity to help shape and continuously improve our SAP service delivery capability. As our Service Delivery Manager, you will act as a key point of coordination across teams, countries and business functions, ensuring effective service delivery and operational excellence.

You will work closely with technical specialists, stream leads, and stakeholders across our international organisation to identify bottlenecks, resolve complex challenges, and maintain operational excellence.

Your Role

• Leading service delivery activities across the SAP Centre of Excellence
• Managing incident, problem, change, and service request processes
• Ensuring ticket queues are effectively monitored and managed
• Coordinating complex incidents and cross-functional initiatives
• Driving continual service improvement initiatives
• Identifying and resolving process bottlenecks
• Building relationships across multiple countries and cultures
• Supporting the growth and people management of a local team
• Providing leadership, coaching, and guidance

The Skills You Will Bring

• Proven Service Delivery Manager or Service Manager experience
• Strong ITIL and service management knowledge
• Experience managing incidents, problems, changes, and requests
• Previous people leadership experience
• Ability to coordinate stakeholders across functions and countries
• Continuous improvement experience
• Excellent communication and stakeholder management skills
• Self-motivated with a can-do attitude

Nice to Have

• SAP S/4HANA knowledge
• International shared services or CoE experience

Working pattern / location

This role is based in Porto and follows a hybrid working model: 2-3 days in the office and the rest from home. This is a permanent position.

What’s in it for you

• Additional vacation days (birthday, tolerance days, half‑day for children up to age 12).
• On‑site medical consultations twice per month and psychotherapy sessions via Team 24.
• Access to BMAP Club events and activities.
• Meal allowance provided separately.

If there’s anything we can do to support you during the recruitment process, please let us know.