Global SAP Service Delivery Lead | Hybrid Porto

Bauer Media Audio – Portugal; Porto; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Meal allowance

On-site medical consultations

Psychotherapy sessions via Team 24

BMAP Club events

Vacation days

Job summary

Bauer Media Audio – Portugal is establishing its SAP Centre of Excellence in Porto and seeks a Service Delivery Manager to coordinate across countries, ensuring effective service delivery and operational excellence.

You will work with technical specialists, stream leads, and stakeholders to identify bottlenecks, resolve complex challenges, and maintain operational excellence while managing incidents, changes, and requests. The role includes mentoring a local Porto team in a hybrid setup.

Qualifications

• Proven Service Delivery Manager experience.
• Strong ITIL and service management knowledge.
• Experience managing incidents, problems, changes and requests.
• Previous people leadership experience.
• Ability to coordinate stakeholders across functions and countries.
• Continuous improvement experience.
• Excellent communication and stakeholder management skills.
• Self-motivated with a can-do attitude.

Responsibilities

• Lead service delivery activities across the SAP Centre of Excellence.
• Manage incident, problem, change, and service request processes.
• Ensure ticket queues are effectively monitored and managed.
• Coordinate complex incidents and cross-functional initiatives.
• Drive continual service improvement initiatives.
• Identify and resolve process bottlenecks.
• Build relationships across multiple countries and cultures.
• Support growth and people management of a local team.

Skills

Service Delivery

ITIL

Incident management

People leadership

Stakeholder mgmt

Continuous improvement

Communication skills

Self-motivated

Job description

Bauer Media Audio – Portugal is establishing its SAP Centre of Excellence in Porto and seeks a Service Delivery Manager to coordinate across countries, ensuring effective service delivery and operational excellence.

You will work with technical specialists, stream leads, and stakeholders to identify bottlenecks, resolve complex challenges, and maintain operational excellence while managing incidents, changes, and requests. The role includes mentoring a local Porto team in a hybrid setup.