Senior TL, Assistant Ops

TopTalent Recruitment - Careers; Lisboa; Híbrido; EUR 42 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Competitive salary

Multilingual team

Career development guidance

Resumo da oferta

Top Talent Recruitment is working with a leading international online community and advertising company to recruit a Senior TL, Assistant Ops for its Lisbon operations. The role focuses on leading Operations Supervisors, driving performance and ensuring exceptional service delivery.

Based in Lisbon with a hybrid work model (3 days in the office, 2 days at home), this full-time role demands advanced English, proven people leadership, a background in sales or digital marketing, and a proactive

Qualificações

• Advanced English fluency (C1 level or higher).
• Proven experience managing teams.
• Previous sales experience.
• Background in sales and/or digital marketing.
• Strong leadership skills and a sharp problem-solving mindset.
• Results-driven with a strong customer focus.
• High adaptability and emotional intelligence.
• Outstanding communication skills.

Responsabilidades

• Lead and manage Operations Supervisors, ensuring exceptional service delivery and achievement of performance goals.
• Coach, mentor, and develop the team to reach its highest potential.
• Monitor key KPIs, set ambitious targets, and drive continuous improvement strategies.
• Resolve escalated customer issues quickly and effectively, ensuring a high standard of service.
• Anticipate challenges and opportunities, taking a proactive approach to problem-solving and innovation.

Conhecimentos

English C1

Team management

Sales experience

Digital marketing

Leadership

Problem-solving

Customer focus

Adaptability

Communication

Descrição da oferta de emprego

Top Talent Recruitment is working with a leading international online community and advertising company to recruit an Senior TL, Assistant Ops for its Lisbon operations. The role focuses on leading Operations Supervisors, driving performance and ensuring exceptional service delivery.

Position: Senior TL, Assistant Ops

Location: Lisbon, Portugal

Work Model: Hybrid (3 days at the office, 2 days at home)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Lead and manage Operations Supervisors, ensuring exceptional service delivery and achievement of performance goals
• Coach, mentor, and develop the team to reach its highest potential
• Monitor key KPIs, set ambitious targets, and drive continuous improvement strategies
• Resolve escalated customer issues quickly and effectively, ensuring a high standard of service
• Anticipate challenges and opportunities, taking a proactive approach to problem-solving and innovation.

REQUIREMENTS:

• Advanced English fluency (C1 level or higher)
• Proven experience managing teams
• Previous sales experience
• Background in sales and/or digital marketing
• Strong leadership skills and a sharp problem-solving mindset
• Results-driven approach with a strong customer focus
• High adaptability and emotional intelligence
• Outstanding communication skills.

OFFER:

• Competetive salary
• Relocation support
• A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach career full potential.