Senior Salesforce Consultant (Lisbon Office)

Sopra Steria; Lisboa; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Continuous learning plan

Professional certifications

Career development plan

Structured onboarding

Inclusive work environment

Job summary

Sopra Steria in Lisbon is seeking a Senior Salesforce Consultant to join a strategic insurance project. You will ensure Salesforce platform operation, support business areas, and drive continuous improvement through new functionalities, integrations, and process automation.

You will be responsible for incidents management, configuration and administration, development of new features with Apex and LWC, and designing integrations with ERP and HR systems.

Qualifications

• Senior Salesforce Consultant with experience in strategic projects in the insurance sector.
• Experience in maintaining and evolving Salesforce platforms, including incident handling and user support.
• Ability to design and implement integrations with ERP and other systems.
• Strong documentation and training delivery skills.

Responsibilities

• Support and Maintenance: Manage incidents and user requests related to Salesforce and ensure SLA adherence.
• Salesforce Configuration and Administration: Configure objects, fields, layouts, flows, profiles, permissions, and business processes; manage data quality.
• Development and Enhancements: Design and build new Salesforce features using Apex, LWC, and automation tools.
• Integrations: Design, implement, and maintain integrations between Salesforce and other systems.
• Business Relationship: Gather requirements, translate needs, create documentation, and train key users.
• Quality and Continuous Improvement: Participate in testing, propose process optimizations, and promote best practices.

Skills

Salesforce

Incident management

Documentation

Training

Integrations

User support

Team coordination

Tools

Apex

Lightning Web Components

Flow

Job description

• Full-time

Company Description

At Sopra Steria, we work to enable our clients’ digital transformation, and to achieve this, we need to continue growing and strengthening our teams with talented people like you.

With a presence in more than 25 countries and over 45,000 employees, our mission is to connect talent with exciting projects, helping you find a place where you can develop your full potential.

We are looking for a Senior Salesforce Consultant to join a strategic project within the insurance sector, playing a key role in strategy execution, service governance, and the coordination of multidisciplinary teams.

The selected candidate will join the Salesforce Applications team, ensuring the platform’s proper operation, maintenance, and continuous evolution. You will provide support to business areas and participate in continuous improvement initiatives, new functionalities, integrations, and process automation.

Responsibilities

Support and Maintenance

• Manage incidents and user requests related to Salesforce.


• Analyse functional and technical issues, identifying root causes and implementing permanent solutions.


• Perform corrective, preventive, and adaptive maintenance of the platform.


• Ensure compliance with the SLAs agreed with the business.

Salesforce Configuration and Administration

• Configure objects, fields, layouts, flows, validations, profiles, permissions, and business processes.


• Manage master data and ensure its quality and integrity.


• Participate in deployments and version control across different environments.

Development and Enhancements

• Design and develop new functionalities within the Salesforce Platform.


• Implement automations using Flow and other native Salesforce capabilities.


• Develop custom components using Apex, Lightning Web Components (LWC), and related technologies when required.


• Participate in continuous improvement and process optimisation projects.

Integrations

• Collaborate on the design, implementation, and maintenance of integrations between Salesforce and other corporate systems, including ERP, operations applications, HR, marketing, and external solutions.


• Analyse integration issues and coordinate with other technical teams.

Business Relationship

• Gather and analyse functional requirements from different business areas.


• Translate business needs into viable technical solutions.


• Prepare functional and technical documentation.


• Train and provide support to key users.

Quality and Continuous Improvement

• Participate in functional and user acceptance testing.


• Identify opportunities for process automation and simplification.


• Propose improvements to performance, stability, security, and user experience.


• Ensure Salesforce best practices are followed and promote the adoption of new platform capabilities.

Additional Information

What we offer:

• Permanent, full-time contract.


• 23 working days of annual leave.


• Continuous learning and development plan, with access to technical, methodological, and soft-skills training.


• Opportunities to obtain professional certifications.


• A positive working environment based on collaboration and continuous support.


• Structured onboarding and personalised support from day one.


• Career development plan tailored to your professional and personal goals, with continuous follow-up.

And most importantly… you will have the opportunity to develop your professional career with us. Together, we will create a personalised career development plan.

You will receive training, set goals, and have regular follow-ups to make sure we achieve them together. We listen to your priorities and work hard to support them.

Join us and be part of something more! The World Is How We Shape It.

We are committed to respecting diversity by creating an inclusive working environment and implementing policies that promote inclusion and social and cultural respect across gender, age, disability, sexual orientation, and religion, ensuring equal opportunities for everyone.