Senior Operations Manager - Client Growth & Leadership

Anonymous; Lisboa; On-site; EUR 55,000 - 85,000; Full time

Job summary

Anonymous is seeking an Operations Manager II to lead and coach a group of Operations Managers and Team Leaders in Lisbon. The role focuses on building client relationships, achieving SLAs, and driving profitability while managing training, staff development, and performance.

The position is full-time and based in Lisbon, Portugal, with responsibilities across program leadership and operational excellence. The ideal candidate will have English at C1 level, a preferred Associate's Degree, and

Qualifications

• English C1 level is mandatory.
• Associate's Degree preferred.
• More than ten years of progressive management experience preferred.

Responsibilities

• Coach and supervise a group of Operations Managers and Team Leaders.
• Maintain and grow revenue; ensure profitability, margins, billing, and seat utilization.
• Oversee client relationships and meet service level agreements; monitor satisfaction.
• Lead organizational development, staff training, performance reviews, and cross-functional collaboration.

Skills

English C1

Leadership

Coaching

Communication

Performance management

Education

Associate's Degree

Job description

Anonymous is seeking an Operations Manager II to lead and coach a group of Operations Managers and Team Leaders in Lisbon. The role focuses on building client relationships, achieving SLAs, and driving profitability while managing training, staff development, and performance.

The position is full-time and based in Lisbon, Portugal, with responsibilities across program leadership and operational excellence. The ideal candidate will have English at C1 level, a preferred Associate's Degree, and