Zero-Touch Ops & AI Automation Expert

Vodafone Group Plc; Lisboa; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model (Lisbon office 2d/wk

Top equipment

Meal allowance via Pluxee

Additional vacation days

Nursery subsidy

Parental leave support

LinkedIn Learning & international opps

Health insurances & life cover

Job summary

Vantage Towers is seeking a senior operations lead to shape automation and AI-enabled zero-touch workflows across TOC and Infrastructure Operations in Portugal. You will drive incident triage automation, governance, and proactive performance improvements.

We welcome candidates with 5+ years in telecom infrastructure, TOC/NOC expertise, and strong collaboration with cross-functional teams. Hybrid Lisbon-based role with international scope and growth opportunities.

Qualifications

• Experience in automation and AI-enabled operations.
• Understanding of operator tools and OSS environments.
• Ability to translate requirements into platform capabilities.

Responsibilities

• Identify, prioritize, and define automation, AI, and zero-touch use cases across TOC and Infrastructure Operations.
• Support rollout of agentic AI for incident triage, enrichment, prioritization, and resolution.
• Develop governance and reporting for automation and AI across operations.
• Improve customer experiences by reducing service disruptions and enabling proactive management.

Skills

Process automation

Workflow orchestration

Operational process redesign

GenAI

Agentic AI concepts

Anomaly detection

Closed-loop automation

TOC/NOC operations

OSS environments

International collaboration

Education

Bachelor’s or Master’s degree in Telecommunications Engineering

Tools

OSS platforms

Job description

Vantage Towers is seeking a senior operations lead to shape automation and AI-enabled zero-touch workflows across TOC and Infrastructure Operations in Portugal. You will drive incident triage automation, governance, and proactive performance improvements.

We welcome candidates with 5+ years in telecom infrastructure, TOC/NOC expertise, and strong collaboration with cross-functional teams. Hybrid Lisbon-based role with international scope and growth opportunities.