Senior Observability Engineer – Multi-Tenant AI Platform

Intellias; Portugal; On-site; EUR 70,000 - 110,000; Full time

Job summary

Intellias is building an enterprise-grade AI Agent Platform and seeks a senior observability engineer to design and operate a multi-tenant New Relic environment. You will implement cross-account NRQL dashboards, dashboards-as-code, and alert-policy pipelines to support centralized visibility across project tenants.

You will work with OpenTelemetry/ADOT, OTLP, and Kinesis Firehose to ingest telemetry, and help define scalable metrics for large AI agent estates while aligning with governance and

Qualifications

• 6+ years of observability or SRE engineering.
• Experience operating New Relic as a multi-tenant consolidation layer.
• Experience with cross-account telemetry aggregation and reporting.

Responsibilities

• Design and operate a multi-account New Relic observability environment for several tenants.
• Build cross-account NRQL queries, dashboards, and reporting for centralized visibility.
• Implement dashboards-as-code and alert-policy-as-code using Terraform and Crossplane.
• Configure and manage New Relic alert policies and routing to Opsgenie, with future ServiceNow integration.
• Support telemetry ingestion into New Relic via OpenTelemetry/ADOT, OTLP, and Firehose pipelines.
• Define scalable metric dimensions and low-cardinality facets for large AI agent estates.
• Establish observability patterns for Technical, Business, and Audit telemetry segregation.
• Support cross-tenant monitoring, reporting, and governance.

Skills

New Relic administration

NRQL cross-account

Dashboards-as-code

Alert policies to Opsgenie

OpenTelemetry/ADOT

Tools

Terraform

Crossplane

OpenTelemetry

ADOT

Kinesis Firehose

Job description

Intellias is building an enterprise-grade AI Agent Platform and seeks a senior observability engineer to design and operate a multi-tenant New Relic environment. You will implement cross-account NRQL dashboards, dashboards-as-code, and alert-policy pipelines to support centralized visibility across project tenants.

You will work with OpenTelemetry/ADOT, OTLP, and Kinesis Firehose to ingest telemetry, and help define scalable metrics for large AI agent estates while aligning with governance and