Senior Observability Engineer - New Relic Consolidation

Intellias; Portugal; On-site; EUR 70,000 - 110,000; Full time

Job summary

Intellias is building an enterprise-grade AI Agent Platform and seeks a senior observability engineer to design and operate a multi-tenant New Relic environment. You will implement cross-account NRQL dashboards, dashboards-as-code, and alert-policy pipelines to support centralized visibility across project tenants.

You will work with OpenTelemetry/ADOT, OTLP, and Kinesis Firehose to ingest telemetry, and help define scalable metrics for large AI agent estates while aligning with governance and

Qualifications

• 6+ years of observability or SRE engineering.
• Experience operating New Relic as a multi-tenant consolidation layer.
• Experience with cross-account telemetry aggregation and reporting.

Responsibilities

• Design and operate a multi-account New Relic observability environment for several tenants.
• Build cross-account NRQL queries, dashboards, and reporting for centralized visibility.
• Implement dashboards-as-code and alert-policy-as-code using Terraform and Crossplane.
• Configure and manage New Relic alert policies and routing to Opsgenie, with future ServiceNow integration.
• Support telemetry ingestion into New Relic via OpenTelemetry/ADOT, OTLP, and Firehose pipelines.
• Define scalable metric dimensions and low-cardinality facets for large AI agent estates.
• Establish observability patterns for Technical, Business, and Audit telemetry segregation.
• Support cross-tenant monitoring, reporting, and governance.

Skills

New Relic administration

NRQL cross-account

Dashboards-as-code

Alert policies to Opsgenie

OpenTelemetry/ADOT

Tools

Terraform

Crossplane

OpenTelemetry

ADOT

Kinesis Firehose

Job description

The project is focused on building an enterprise-grade AI Agent Platform from the ground up. The platform will provide a standardized foundation for developing, deploying, orchestrating, securing, and observing AI agents across multiple teams and use cases.

The initiative covers the full agent lifecycle and brings together agent orchestration, observability, security, governance, integrations, evaluation, and platform engineering. Engineers joining the project will have an opportunity to influence key architectural and technical decisions and contribute to a new platform rather than maintaining an existing solution.

Skills:

• New Relic administration at scale (management account, cross-account setup)
• NRQL — cross-account queries aggregating telemetry from multiple project tenants
• Dashboards-as-code and alert-policy-as-code (Terraform New Relic provider, Crossplane)
• New Relic alert policies routed to Opsgenie (ServiceNow later)
• OpenTelemetry / ADOT consumption fundamentals (OTLP and Firehose ingestion into New Relic)

Experience:

• 6+ years of observability or SRE engineering
• New Relic (or equivalent SaaS observability) operated as a multi-tenant consolidation layer
• Cross-account / cross-tenant telemetry aggregation and reporting
• Working within a Technical / Business / Audit observability segregation model

Nice to have:

• AWS Bedrock AgentCore observability (Transaction Search, GenAI Observability)
• Crossplane-based provisioning of observability resources

Responsibilities:

• Design and operate a multi-account New Relic observability environment, consolidating telemetry from multiple project tenants.
• Build cross-account NRQL queries, dashboards, and reporting for centralized operational visibility.
• Implement dashboards-as-code and alert-policy-as-code using Terraform and Crossplane.
• Configure and manage New Relic alert policies and routing to Opsgenie, with future integration into ServiceNow.
• Support ingestion of telemetry into New Relic through OpenTelemetry/ADOT, OTLP, and Kinesis Firehose pipelines.
• Define scalable metric dimensions and low-cardinality facets for large AI agent estates.
• Establish observability patterns that support Technical, Business, and Audit telemetry segregation.
• Support cross-tenant monitoring, reporting, and operational governance.
• Collaborate on observability for GenAI workloads, including AWS Bedrock AgentCore telemetry and cost/token attribution.
• Automate provisioning and lifecycle management of observability resources using Terraform and Crossplane.