Senior L2 Application Support Analyst — Hybrid Growth

Aubay Portugal; Lisboa; Hybrid; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Mental health platform

Training academy

Language platform

Team events

Job summary

Aubay Portugal is seeking an experienced Level 2 Application Support Analyst to join our team. You will resolve incidents across Front Office and Middle Office applications, qualify and diagnose issues, and communicate with stakeholders to ensure effective resolution.

The role emphasizes technical proficiency with multi-layer environments and tools like ServiceNow, Jira, Confluence, Power BI and Excel, plus strong English and French language skills.

Qualifications

• Minimum 5 years of experience in Level 2 Technical-Functional Application Support.
• Experience with multi-layer application environments (Front-End, Middle-Tier, Back-End).
• Experience with tools such as ServiceNow, Jira, Confluence, Power BI, and Excel.
• French proficiency at C2 level and English proficiency at B2 level, both written and spoken.
• Strong analytical, communication, organizational, and problem-solving skills.
• Service-oriented, autonomous, and comfortable working collaboratively.
• Alignment with our corporate culture and a commitment to integrity and ethics are highly valued.
• Strong customer focus, teamwork, task prioritisation, and daily commitment are highly appreciated.

Responsibilities

• Act as a Level 2 Application Support Analyst, resolving incidents across various Front Office and Middle Office applications.
• Engage with internal and external stakeholders, performing comprehensive incident qualification, analysis, and diagnosis.
• Conduct structured, diagnosis-oriented discussions with end-users, clarifying issues and gathering essential information for effective resolution.
• Reproduce and isolate incidents in appropriate environments, documenting steps and identifying the nature of the issue.
• Prepare comprehensive incident reports and structured escalations for resolution by appropriate technical teams.

Skills

Level 2 Application Support

Stakeholder communication

Analytical thinking

Tools

ServiceNow

Jira

Confluence

Power BI

Excel

Job description

Aubay Portugal is seeking an experienced Level 2 Application Support Analyst to join our team. You will resolve incidents across Front Office and Middle Office applications, qualify and diagnose issues, and communicate with stakeholders to ensure effective resolution.

The role emphasizes technical proficiency with multi-layer environments and tools like ServiceNow, Jira, Confluence, Power BI and Excel, plus strong English and French language skills.