2nd Line Application Support Analyst (Miles/Sofico)

HN Services Portugal; Portugal; On-site; EUR 30,000 - 38,000; Full time

Job summary

HN Services Portugal is seeking an experienced Application Support Analyst (Level 2) to join our team in Portugal. The role focuses on providing 2nd line support for enterprise applications, including Miles (Sofico).

You will diagnose incidents, perform root cause analysis, and collaborate with developers and vendors to implement sustainable fixes. The ideal candidate brings strong problem-solving skills, solid SQL basics, and excellent communication in English and French, written and spoken.

Qualifications

• 2nd line support experience for business-critical apps.
• Strong analytical and troubleshooting abilities.
• Basic SQL/database knowledge.
• Excellent communication and customer focus.
• English and French fluency (written and spoken).

Responsibilities

• Provide 2nd line support for business-critical applications
• Investigate, diagnose, and resolve technical and functional incidents
• Perform root cause analysis and implement sustainable solutions
• Collaborate with internal teams, developers, and external vendors
• Monitor application performance and ensure system stability
• Maintain accurate documentation of issues and resolutions
• Contribute to continuous improvement of support processes

Skills

Application Support

Analytical

Troubleshooting

SQL

English

French

Job description

HN Services Portugal is seeking an experienced Application Support Analyst (Level 2) to join our team in Portugal. The role focuses on providing 2nd line support for enterprise applications, including Miles (Sofico).

You will diagnose incidents, perform root cause analysis, and collaborate with developers and vendors to implement sustainable fixes. The ideal candidate brings strong problem-solving skills, solid SQL basics, and excellent communication in English and French, written and spoken.