Senior Genesys On-Premise Engineer

Aubay Portugal; Lisboa; Híbrido; EUR 50 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training Academy

Health insurance with dental coverage

Mental health platform access

Team events and connection initiatives

Personal and family life support

Language platform with multiple live-t

Resumo da oferta

Aubay Portugal is seeking an experienced telephony/Genesys specialist to design, deploy and migrate critical call center capabilities. You will manage SIP trunks, SBCs, and VoIP routers, while developing integrations with CRM and databases.

Fluent English is required; knowledge of French is a plus. The role offers a hybrid work model and opportunities for training and career growth within Aubay Portugal.

Qualificações

• 5+ years hands-on Genesys On-Premise experience including Framework, routing, reporting, URS
• Deep knowledge of VoIP and telephony: SIP, RTP, SDP, SBCs
• Experience with SQL databases for reporting and modern UI frameworks (React.js / Vue / Angular)

Responsabilidades

• Design, configure, test, and deploy Genesys On-Premise solutions and Pulse reporting.
• Manage voice infrastructure including SIP trunks, SBCs, and VoIP routers.
• Plan and execute migration from Genesys On-Premise to Diabolocom.
• Provide Level 3 support for complex call routing and voice quality issues.
• Develop integrations between telephony systems and external tools like CRM and databases.

Conhecimentos

Genesys On-Premise

Genesys Composer

IVR development

VoIP & Telephony

SQL Databases

REST APIs / Web Services

React.js / Vue / Angular

English fluency

French (advantage)

Ferramentas

MS SQL

Oracle

SIP

RTP

SBCs (AudioCodes, Oracle)

Descrição da oferta de emprego

Aubay Portugal is seeking an experienced telephony/Genesys specialist to design, deploy and migrate critical call center capabilities. You will manage SIP trunks, SBCs, and VoIP routers, while developing integrations with CRM and databases.

Fluent English is required; knowledge of French is a plus. The role offers a hybrid work model and opportunities for training and career growth within Aubay Portugal.