Senior Genesys Engineer - Hybrid (Portugal)

WIRE IT; Lisboa; Híbrido; EUR 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

22 days of paid vacation

4 extra days annually (Carnival, Xmas,

Meal Allowance on card (Coverflex)

Referral Bonus

Special discounts and flex options

Training annual budget

Great team-oriented culture

Chance to join growing international公司

Challenging projects and growth

Resumo da oferta

Wire IT, based in Portugal, seeks a Senior Genesys Engineer / Developer for hybrid work in Porto or Lisbon. You will work on Genesys On-Premise projects, apply VoIP/telephony expertise, and connect systems via REST APIs. English fluency is required; French is a plus.

We offer a no-term full-time contract with health insurance, generous vacation days, meal allowance, referral bonus, discounts, and annual training budget. Grow with an international, collaborative team.

Qualificações

• 5+ years hands-on experience with Genesys On-Premise including Framework, Routing/URS, Reporting and Composer/IVR.
• Strong knowledge of VoIP and telephony (SIP, RTP, SDP, SBCs).
• Experience with Genesys InfoMart (GIM) and SQL databases (MS SQL or Oracle).
• Experience with REST APIs and connecting telephony platforms with external systems.
• Experience with React.js or similar frontend frameworks is a strong plus.
• Interest or experience migrating Genesys On-Premise to Diabolocom/CCaaS. Strong troubleshooting and L3 support skills.
• Fluent English is mandatory; French is a strong plus.

Conhecimentos

Genesys On-Premise

VoIP & Telephony

GIM & SQL

REST APIs/Web Services

Frontend React.js

Migration to CCaaS

L3 Troubleshooting

Fluent English

French a plus

Ferramentas

MS SQL

Oracle

Descrição da oferta de emprego

Wire IT, based in Portugal, seeks a Senior Genesys Engineer / Developer for hybrid work in Porto or Lisbon. You will work on Genesys On-Premise projects, apply VoIP/telephony expertise, and connect systems via REST APIs. English fluency is required; French is a plus.

We offer a no-term full-time contract with health insurance, generous vacation days, meal allowance, referral bonus, discounts, and annual training budget. Grow with an international, collaborative team.