Hybrid Genesys On-Prem Developer & VoIP Expert

Aubay Portugal; Porto; Híbrido; EUR 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training Academy

Health insurance

Mental health platform

Team events

Language platform

Hybrid work model

Resumo da oferta

Aubay Portugal is seeking an experienced Genesys specialist to design, configure and deploy Genesys On-Premise solutions in a hybrid Porto environment. You will own voice infrastructure, manage SIP trunks and SBCs, and support migrations to new platforms.

The role requires strong English and French capabilities, deep VoIP knowledge, and hands-on experience with database reporting and modern UI development for agent dashboards.

Qualificações

• Solid hands-on experience (5+ years) with Genesys On-Premise solutions (Framework, routing, reporting, URS), Genesys Composer, and IVR development.
• Deep understanding of VoIP and Telephony technologies, including SIP protocol, RTP, SDP, and SBCs (e.G., AudioCodes, Oracle).
• Familiarity with SQL databases (MS SQL, Oracle) for reporting, particularly Genesys Info Mart.
• Experience with React.Js (or Vue/Angular) for building modern user interfaces or agent dashboards, and familiarity with REST APIs/Web Services integration.
• Fluency in English (written and spoken) as it will be the daily working language.
• Strong professional proficiency in French is considered a valuable asset for collaboration with French-speaking teams.

Responsabilidades

• Design, configure, test, and deploy Genesys On-Premise solutions, including routing, IVR/Composer, and reporting (Pulse).
• Manage and act as the subject matter expert for voice infrastructure, including SIP trunks, SBCs, and VoIP routers.
• Actively participate in the technical assessment, planning, and execution of migrating contact center capabilities from Genesys On-Premise to Diabolocom.
• Provide Level 3 support for complex technical issues related to call routing, voice quality, and integration points.
• Develop and maintain integrations between telephony systems and external tools like CRM and databases.

Conhecimentos

Genesys On-Premise

Genesys Composer

IVR development

VoIP

SQL databases

React.js

REST APIs

English

French

Ferramentas

MS SQL

Oracle

Descrição da oferta de emprego

Aubay Portugal is seeking an experienced Genesys specialist to design, configure and deploy Genesys On-Premise solutions in a hybrid Porto environment. You will own voice infrastructure, manage SIP trunks and SBCs, and support migrations to new platforms.

The role requires strong English and French capabilities, deep VoIP knowledge, and hands-on experience with database reporting and modern UI development for agent dashboards.