Senior Genesys Engineer - Hybrid (Porto/Lisbon), IVR/VoIP

Dellent; Lisboa; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Training budget (personalized plan)

Remote onboarding process

Team events

Culture of transparency

Job summary

Dellent is seeking a Senior Genesys Engineer/Developer to work on an enterprise project in Porto or Lisbon, hybrid work arrangements. You will design and implement Genesys On-Premise components, including routing, IVR, and reporting, and collaborate with cross‑border teams.

The ideal candidate has 5+ years with Genesys, experience with Composer, VoIP protocols (SIP/RTP), SQL reporting, and front‑end work with React.js. English fluent; French proficiency is a strong plus.

Qualifications

• Minimum 5+ years hands-on Genesys On-Premise experience including framework, routing, and reporting.
• Proficient with Genesys Composer and IVR development.
• Solid knowledge of VoIP/telephony tech (SIP, RTP, SDP) and SBCs; reporting with SQL databases.
• Frontend experience with React.js and REST APIs.

Skills

Genesys On-Premise experience

Genesys Composer

IVR development

VoIP protocols (SIP, RTP)

SQL reporting (Genesys Info Mart)

React.js front-end development

REST APIs / Web Services

English fluency

French language (strong plus)

Agile methodologies

Tools

AudioCodes SBCs

Oracle/MS SQL databases

Diabolocom familiarity (plus)

Job description

Dellent is seeking a Senior Genesys Engineer/Developer to work on an enterprise project in Porto or Lisbon, hybrid work arrangements. You will design and implement Genesys On-Premise components, including routing, IVR, and reporting, and collaborate with cross‑border teams.

The ideal candidate has 5+ years with Genesys, experience with Composer, VoIP protocols (SIP/RTP), SQL reporting, and front‑end work with React.js. English fluent; French proficiency is a strong plus.