Conversational UX Designer for AI Chat & Voice

Inetum; Lisboa; On-site; EUR 40,000 - 70,000; Full time

Job summary

Inetum seeks a Conversational Experience Designer to craft engaging AI-powered conversational experiences across text and voice. You will define persona, tone, and boundaries, and establish UX guidelines to scale new AI use cases.

The role requires strong experience in designing conversational flows, prompt design for Generative AI, and collaboration with product and engineering teams to ensure consistent, scalable user experiences.

Qualifications

• Proven experience in Conversational Design and related fields.
• Experience designing flows for virtual assistants, chatbots, or AI solutions.
• Strong knowledge of Prompt Design and Generative AI interactions.
• Ability to design for both voice and text channels with clear content.
• Excellent written communication and attention to detail.

Responsibilities

• Design conversational experiences for AI agents across text and voice channels.
• Map intents, flows, happy paths, errors, fallbacks, escalations, and handoffs.
• Create dialogues and prompts, define persona, tone, and style.
• Design voice experiences with barge-in, silence, confirmations, and noise handling.
• Design text-based experiences using quick replies, cards, and rich media.
• Develop and maintain Conversational UX Guidelines for consistency.
• Collaborate with Product, Design, Engineering, and AI teams.

Skills

Conversational Design

UX Writing

Service Design

User Experience Design

Conversation Design

Job description

Inetum seeks a Conversational Experience Designer to craft engaging AI-powered conversational experiences across text and voice. You will define persona, tone, and boundaries, and establish UX guidelines to scale new AI use cases.

The role requires strong experience in designing conversational flows, prompt design for Generative AI, and collaboration with product and engineering teams to ensure consistent, scalable user experiences.