AI Conversation Designer: Text & Voice UX

Decskill; Viseu; On-site; EUR 40,000 - 60,000; Full time

Job summary

Inetum is seeking a Conversational Experience Designer to craft engaging conversational experiences for AI-powered agents across text and voice channels. You will establish Conversational UX standards and guidelines to scale new AI use cases efficiently.

The role emphasizes creating natural, user-centric interactions and collaborating with Product, Design, Engineering, and AI teams to ensure seamless user experiences across channels.

Qualifications

• Proven experience in Conversational Design, Conversation Design, UX Writing, Service Design, or related fields.

Responsibilities

• Design conversational experiences for AI agents across text and voice channels.
• Map intents, flows, happy paths, errors, fallbacks, escalation and cross-channel handoffs.
• Create dialogues and prompts for Generative AI agents, defining persona and tone.

Skills

Conversational Design

Conversation Design

UX Writing

Service Design

User Experience Design

Prompt Design

Multimodal UX

Tools

Voiceflow

Botpress

Job description

Inetum is seeking a Conversational Experience Designer to craft engaging conversational experiences for AI-powered agents across text and voice channels. You will establish Conversational UX standards and guidelines to scale new AI use cases efficiently.

The role emphasizes creating natural, user-centric interactions and collaborating with Product, Design, Engineering, and AI teams to ensure seamless user experiences across channels.