Senior Front Desk Guest Experience Lead

Hilton; Lisboa; Presencial; EUR 21 000 - 28 000; Tempo integral

Resumo da oferta

Hilton Lisbon is seeking a Senior Guest Service Associate to deliver warm, attentive service at the front desk. You will manage smooth check-ins and check-outs, handle requests with care, and promote hotel amenities to enhance guest satisfaction.

The ideal candidate has prior front-office experience, strong communication skills, and a passion for hospitality. This full-time, on-site role offers opportunities to grow within a globally renowned brand and contribute to memorable guest experiences.

Qualificações

• Guest service skills demonstrated in hospitality settings.
• Experience handling front-desk procedures and guest requests.
• Ability to upsell hotel services and promotions.
• Strong verbal and written communication across all guest interactions.
• Problem solving and guest issue resolution abilities.

Responsabilidades

• Deliver a warm welcome and manage the check-in process.
• Respond to guest requests and resolve concerns with care and urgency.
• Monitor guest satisfaction and contribute to service improvements.
• Process check-outs, verify charges, and handle payments accurately.
• Demonstrate knowledge of hotel offerings and promotions to guests.

Conhecimentos

Guest service

Check-in/check-out

Upselling

Communication

Problem solving

Descrição da oferta de emprego

Hilton Lisbon is seeking a Senior Guest Service Associate to deliver warm, attentive service at the front desk. You will manage smooth check-ins and check-outs, handle requests with care, and promote hotel amenities to enhance guest satisfaction.

The ideal candidate has prior front-office experience, strong communication skills, and a passion for hospitality. This full-time, on-site role offers opportunities to grow within a globally renowned brand and contribute to memorable guest experiences.