Luxury Hotel Front Desk Host – Lisbon Guest Experience

Andaz; Lisboa; Presencial; EUR 14 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

12 complimentary nights per year at Hy

Colleague rates

Birthday day off

Uniform provided

Staff canteen

50% discount across outlets

Learning and development opportunities

Recognition programs

Caring company culture

Resumo da oferta

Andaz Lisbon, a luxury Hyatt brand hotel, seeks a Receptionist/Host to welcome guests and manage a seamless front desk experience in the Baixa district. You will handle check-ins/outs, reservations, and guest inquiries with a focus on personalized service in a fast-paced luxury setting.

Ideal candidates bring at least one year in a luxury hotel, strong communication skills, and fluency in English and Portuguese.

Qualificações

• At least 1 year experience in a luxury hotel or similar environment.
• Strong interpersonal and communication abilities.
• High level of cultural awareness and a strong focus on customer service.
• Proven experience in customer-facing roles and ability to remain effective under pressure.
• Guest-oriented mindset with an understanding of anticipating guest preferences.
• Strong attention to detail and effective problem-solving skills.
• Ability to manage multiple tasks and prioritize daily responsibilities efficiently.
• Experience working collaboratively within a team and building positive working relationships.
• Comfortable using computer systems, including Opera Cloud and other relevant platforms.
• Fluency in English and Portuguese; additional languages are an advantage.

Responsabilidades

• Warmly welcome guests with courtesy, professionalism, and personalized attention.
• Perform check-in and check-out processes with speed, accuracy, and clear communication.
• Manage reservations, inquiries, and cancellations using the hotel management system (Opera Cloud).
• Provide detailed information about hotel services, local attractions, and events.
• Handle phone calls, emails, and guest requests, ensuring proper follow-up.
• Address guest concerns and complaints promptly and empathetically.
• Maintain accurate records and ensure data confidentiality.
• Collaborate with other departments to guarantee guest comfort and satisfaction.
• Ensure the reception area remains tidy and elegant, reflecting the lifestyle concept of the hotel.
• Participate in ongoing training to stay updated on protocols and service improvements.

Conhecimentos

Interpersonal skills

Customer service mindset

Communication abilities

Attention to detail

Problem-solving

Multitasking

Team collaboration

Cultural awareness

Pressure handling

English & Portuguese

Ferramentas

Opera Cloud

Descrição da oferta de emprego

Andaz Lisbon, a luxury Hyatt brand hotel, seeks a Receptionist/Host to welcome guests and manage a seamless front desk experience in the Baixa district. You will handle check-ins/outs, reservations, and guest inquiries with a focus on personalized service in a fast-paced luxury setting.

Ideal candidates bring at least one year in a luxury hotel, strong communication skills, and fluency in English and Portuguese.