Guest Service Agent: Warm Hospitality Pro

Hilton; Lisboa; Presencial; EUR 12 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Travel perks

Paid parental leave

Crisis concierge

Mental health resources

Resumo da oferta

Hilton in Lisbon is seeking a Guest Service Agent to warmly welcome guests and manage efficient check-in and check-out processes. You will provide local information, assist with inquiries, and promote hotel amenities to enhance revenue and guest satisfaction.

Join a renowned hospitality leader that values integrity, teamwork, and a proactive service mindset. This role offers exposure to a global brand, comprehensive training, and opportunities for career growth within a dynamic hotel team.

Qualificações

• A passion for spreading warmth and hospitality.
• Strong communication and guest service attitude.
• Ability to work in a fast-paced hotel environment.

Responsabilidades

• Greet guests on arrival and manage check-in with accuracy.
• Process check-outs, verify charges and issue receipts.
• Provide hotel and local information to assist guests.
• Promote hotel services and amenities to increase guest satisfaction and revenue.
• Respond to guest requests with care and urgency, managing messages effectively.

Descrição da oferta de emprego

Hilton in Lisbon is seeking a Guest Service Agent to warmly welcome guests and manage efficient check-in and check-out processes. You will provide local information, assist with inquiries, and promote hotel amenities to enhance revenue and guest satisfaction.

Join a renowned hospitality leader that values integrity, teamwork, and a proactive service mindset. This role offers exposure to a global brand, comprehensive training, and opportunities for career growth within a dynamic hotel team.