Hospitality Front Office Host - Create Memorable Stays

Hilton; Lisboa; Presencial; EUR 20 000 - 28 000; Tempo integral

Resumo da oferta

Hilton in Lisbon is seeking a Front Office Host to deliver a warm welcome, manage the check-in and check-out process, and share knowledge of our hotel services with guests. You will upsell hotel amenities, respond to guest requests with care and urgency, and collaborate with housekeeping, F&B service, and stewarding to ensure memorable stays.

This role is ideal for hospitality enthusiasts who value teamwork and guest satisfaction.

Qualificações

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsabilidades

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
• Collaborate for success: Deliver 'fair share' in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in housekeeping, F&B service and stewarding

Conhecimentos

Hospitality

Integrity

Leadership

Teamwork

Ownership

Urgency

Descrição da oferta de emprego

Hilton in Lisbon is seeking a Front Office Host to deliver a warm welcome, manage the check-in and check-out process, and share knowledge of our hotel services with guests. You will upsell hotel amenities, respond to guest requests with care and urgency, and collaborate with housekeeping, F&B service, and stewarding to ensure memorable stays.

This role is ideal for hospitality enthusiasts who value teamwork and guest satisfaction.