Automation, AI and Zero-Touch Operations Expert (m/f/d) for Vantage Towers

Vodafone Group Plc; Lisboa; Presencial; EUR 70 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model (Lisbon office 2d/wk

Top equipment

Meal allowance via Pluxee

Additional vacation days

Nursery subsidy

Parental leave support

LinkedIn Learning & international opps

Health insurances & life cover

Resumo da oferta

Vantage Towers is seeking a senior operations lead to shape automation and AI-enabled zero-touch workflows across TOC and Infrastructure Operations in Portugal. You will drive incident triage automation, governance, and proactive performance improvements.

We welcome candidates with 5+ years in telecom infrastructure, TOC/NOC expertise, and strong collaboration with cross-functional teams. Hybrid Lisbon-based role with international scope and growth opportunities.

Qualificações

• Experience in automation and AI-enabled operations.
• Understanding of operator tools and OSS environments.
• Ability to translate requirements into platform capabilities.

Responsabilidades

• Identify, prioritize, and define automation, AI, and zero-touch use cases across TOC and Infrastructure Operations.
• Support rollout of agentic AI for incident triage, enrichment, prioritization, and resolution.
• Develop governance and reporting for automation and AI across operations.
• Improve customer experiences by reducing service disruptions and enabling proactive management.

Conhecimentos

Process automation

Workflow orchestration

Operational process redesign

GenAI

Agentic AI concepts

Anomaly detection

Closed-loop automation

TOC/NOC operations

OSS environments

International collaboration

Formação académica

Bachelor’s or Master’s degree in Telecommunications Engineering

Ferramentas

OSS platforms

Descrição da oferta de emprego

At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up.

As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.

If you’re ready to take responsibility and shape the future of telco infrastructure with us, then let’s level up in your career and reach the top, together.

Your Responsibilities

Service Delivery & Operations: Identify, prioritize, and define automation, AI, and zero-touch use cases across TOC and Infrastructure Operations, focusing on high-volume and high-impact activities. Support the design and rollout of agentic AI capabilities for operational use cases such as incident triage, enrichment, prioritization, and assisted or autonomous resolution. Enable closed-loop operations by integrating AI and automation with monitoring, OSS, and workflow platforms. Work with TOC and operational teams to standardize processes and prepare them for zero-touch execution while evolving from reactive to proactive and predictive operations. Support product management for Operational Platforms and OSS, translating business and operational requirements into platform capabilities and roadmap evolution.

Governance & Reporting: Define and maintain the automation, AI, and zero-touch operations framework, including standards, principles, and adoption guidelines. Establish governance, risk, and control mechanisms for automation and agentic AI, including human-in-the-loop models, escalation paths, explainability, and auditability. Ensure alignment with the TOC Operating Model and operational governance. Support Local Markets in adopting these capabilities consistently while defining and tracking value realization metrics. Promote data quality, observability, and telemetry capabilities required to enable advanced analytics and autonomous operations.

Customer Operations & Support: Improve customer experience through faster incident resolution, reduced service disruption, and proactive service management. Support customer reviews by demonstrating the impact of automation, AI, and zero-touch capabilities on service performance and reliability. Ensure automation, AI enablement, and operational readiness are embedded into new customer, product, and service introductions.

Your Profile

Educational Background: Bachelor’s or Master’s degree in Telecommunications Engineering or a comparable field.

Professional Experience: Minimum 5 years of experience in Operations, Service Delivery, NOC/TOC, Automation, or Telecommunications Infrastructure environments.

Technical Skills (Mandatory)

• Strong experience in process automation, workflow orchestration, and operational process redesign.
• Good understanding of AI, GenAI, and agentic AI concepts applied to operational environments, including anomaly detection, decision support, and closed-loop automation.
• Experience contributing to automation- and AI-based solutions in collaboration with IT, engineering, or data teams.
• Understanding of human-in-the-loop, assisted, and zero-touch operational models.
• Expert knowledge of TOC/NOC operations, OSS environments, and service assurance.
• Experience driving operational transformation and adoption across multiple stakeholders and international markets.

Nice to Have

• Systems-thinking and operational design capabilities with awareness of emerging automation technologies.
• Experience translating operational needs into user stories and value realization metrics.

Soft Skills

• Strong influencing and change management skills across international and cross-functional teams.
• Strong analytical, problem-solving, and communication skills, with the ability to simplify complex technical concepts.
• Balanced judgement across innovation, risk management, data governance, and standardization.

Language Proficiency: Fluent English (C1), written and spoken.

At Vantage Towers we operate in 8 different European countries. This role will be based in Portugal.

What we offer – Flexibility & Growth Opportunities

• Flexible work: we offer a hybrid working model, which allows you to work 2 days per week from our Lisbon office and 3 days remote.
• Top Equipment: you receive a new laptop as well as a mobile plan & device.
• Salary & Vacation: you will receive an attractive salary package. Additionally, you can profit from a meal allowance delivered on a Pluxee card (10.20€/day) and 7 extra vacation days.
• Work-Life-Balance: we offer nursery subsidy and parental leave support.
• Learning & Growth: LinkedIn Learning, individual support for your professional and personal development as well as international career opportunities.
• Health & Social Care: profit from a Pension plan, full health insurances (for you and co-payment for family members) and life insurance.
• Team & Culture: work in a diverse, multiculture team which is committed to the values: Accountability, Respect, Teamwork and Trust. We offer the unique opportunity to shape our organization – together as OneVT.

We are committed to fostering an inclusive workplace where everyone can thrive. Applications from all individuals, regardless of background, identity, or ability are more than welcome. If you require any reasonable adjustments during the recruitment process, please contact us so we can support you.