Senior CRM Data Analyst - Growth Insights & Dashboards

Flix; Lisboa; Híbrido; EUR 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Travel perks

Work from (M)Anywhere

Hybrid work model

Wellbeing support

Learning & Development

Mentoring Program

Resumo da oferta

Flix is hiring a Senior Data Analyst to own CRM analytics and reporting across 45+ markets. You will build real-time Power BI dashboards to track CRM performance, campaigns, and business trends, delivering actionable insights on customer behavior and cross-market differences.

Joining Flix means partnering with CRM, data, and product teams to enhance segmentation, personalization, and data reliability while evaluating A/B tests and presenting recommendations to senior stakeholders.

Qualificações

• 5+ years of experience in data analytics or BI, ideally within CRM, marketing, or e-commerce environments.
• Proven track record of building dashboards and automated reporting solutions for non-technical stakeholders.
• Strong SQL expertise (CTEs, window functions, multi-table joins) in a modern cloud data warehouse, preferably Snowflake.
• Advanced Power BI skills including data modeling, DAX, and best-practice dashboard design and visualization.
• Solid understanding of marketing and CRM KPIs (conversion, engagement, attribution, customer lifetime value).
• Experience working cross-functionally with product, engineering, and marketing/CRM teams; familiarity with marketing automation tools (e.g., Braze is a plus).
• Strong data storytelling, statistical literacy, and a structured, detail-oriented, autonomous working style.
• Proficiency in English

Responsabilidades

• Own CRM analytics and reporting across 45+ markets, delivering clear visibility into performance, customer behavior, and commercial impact
• Build and maintain Power BI dashboards providing real-time tracking of CRM performance, targets, and business trends
• Deliver actionable insights on campaign performance, drivers of customer behavior, value-generating segments, and cross-market differences
• Develop scalable, automated reporting solutions alongside deep-dive analyses and ad hoc business investigations
• Monitor and optimize key CRM KPIs (engagement, conversion, retention, reactivation, communication effectiveness) and customer lifecycle performance
• Partner with CRM, data, and product teams to improve segmentation, personalization, experimentation, tracking quality, and data reliability
• Evaluate A/B tests and proactively identify trends, anomalies, risks, and opportunities, presenting clear recommendations to senior stakeholders

Conhecimentos

SQL

Power BI

Data storytelling

English

Stakeholder mgmt

CRM analytics

Snowflake

Ferramentas

Snowflake

Braze

Descrição da oferta de emprego

Flix is hiring a Senior Data Analyst to own CRM analytics and reporting across 45+ markets. You will build real-time Power BI dashboards to track CRM performance, campaigns, and business trends, delivering actionable insights on customer behavior and cross-market differences.

Joining Flix means partnering with CRM, data, and product teams to enhance segmentation, personalization, and data reliability while evaluating A/B tests and presenting recommendations to senior stakeholders.